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Dear OMVIC Registrant:
As we move Into our new OMVIC
headquarters and start becoming
fully operational, I want to
report on the latest progress In
our transition to self
management.
Our new address, phone, fax and
toll-free number are part of the
letterhead which will later
Include our Internet address,
once our web site is installed.
1997 promises to be a full year
for us all, as we make our way
through special Initiatives,
mid-term objectives and ongoing
activities. As we pursue the
maintenance of a fair, safe and
informed marketplace, we will be
working hard to strengthen
consumer protection and
confidence through registration,
mediation, inspection,
Investigation, enforcement and
discipline procedures.
While promoting consumer
awareness, we will encourage the
education and certification of
Industry members.
Underpinning these goals will be
our development of a Code of
Practice to foster high ethical
standards and professionalism.
In addition to these and other
initiatives we will be
introducing litigation
alternatives to better resolve
disputes between consumers and
members, as well as between
members.
In the last few months, as part
of our Intention to establish
new benchmarks for all service
levels, we have refined the job
description of OMVIC Inspectors
to Include a larger
service-to-the-member component.
As a result, dealers will be
able to look upon the visit of
an Inspector not only as a
routine inspection, but also as
a service to registrants, In
terms of taking care of
memberships, cutting red tape
and assisting you In expediting
registration matters. As well,
they can answer questions you
may have about regulatory
issues, including the importance
to the industry of
self-management.
But, of all the priorities
facing us In the days ahead,
none is more important to this
office than the twin issues of
curbsiders and phantom dealers.
To put it bluntly, their time
has run out. I can assure you we
have already started In their
pursuit. Their unchecked
exploitation of unwary consumers
is drawing to a close.
I would like to thank our Chair,
John Carmichael, and our
founding Board of Directors for
their commitment In undertaking
their new duties. In my view,
providing their time, experience
and personal Integrity will be
fundamental to giving this
Industry the dynamic, respected
leadership it needs to reach its
declared goals.
In closing, allow me to Invite
you to visit our pew facilities
at any time. Our staff would be
pleased to meet the people they
serve.
I welcome your comments and look
forward to staying In touch.
Best regards,
Carl Compton,
Registrar,
Motor Vehicle Dealers Act
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