Filing a Complaint with OMVIC

Before filing a complaint, be advised that OMVIC has no jurisdiction upon private sales. If you have a dispute with a private seller, you may have to take that person to court. If you bought a vehicle from somebody operating outside the law, please check our Avoid Curbsiders page. If you have a complaint related to the purchase of a new vehicle, you may need to contact the Canadian Motor Vehicle Arbitration Plan. Check the CAMVAP page for that purpose. Even when the dispute involves a registered dealer, OMVIC cannot force the dealer into settling the dispute. What we do is work with both parties in order to try to reach a satisfactory solution for all involved.

Before using this form to file a complaint with OMVIC, make sure of the following:

• You have contacted the dealer and tried to solve the problem,
• You have had an independent mechanic look at the vehicle,
• You have obtained a Used Vehicle Information Package (UVIP) from the Ministry of Transportation,
• You have tried to reach the previous owner(s) of the vehicle.

You'll need to support your claim by providing OMVIC with copies of all documents pertinent to this transaction:

• Purchase agreement and/or bill of sale,
• Repair estimates and/or bills,
• Letters sent to dealer and or others,
• Any other document that you deem necessary.
• Complaints Process Acknowledgement Form (consumers will need to complete form)

Click here to access our Complaint Form.

When submitting your documentation please quote: "Internet Complaint".