Filing a Complaint with OMVIC

Before filing a complaint, be advised that OMVIC has no jurisdiction upon private sales. If you have a dispute with a private seller, you may have to take that person to court. If you bought a vehicle from somebody operating outside the law, please check our Avoid Curbsiders page. If you have a complaint related to the purchase of a new vehicle, you may need to contact the Canadian Motor Vehicle Arbitration Plan. Check the CAMVAP page for that purpose. Even when the dispute involves a registered dealer, OMVIC cannot force the dealer into settling the dispute. What we do is work with both parties in order to try to reach a satisfactory solution for all involved.

Before using this form to file a complaint with OMVIC, make sure of the following:

• You have contacted the dealer and tried to solve the problem,
• You have had an independent mechanic look at the vehicle,
• You have obtained a Used Vehicle Information Package (UVIP) from the Ministry of Transportation,
• You have tried to reach the previous owner(s) of the vehicle.

Click here to access our Complaint Form.

You'll need to support your claim by providing OMVIC with copies of all documents pertinent to this transaction:

• Purchase agreement and/or bill of sale,
• Repair estimates and/or bills,
• Letters sent to dealer and or others,
• Any other document that you deem necessary.

When submitting your documentation please quote: "Internet Complaint".