Requesting a Deposit Back

Since there is no provision for a "cooling off" period in Ontario's law, if you want to cancel a vehicle purchase agreement the dealer is entitled to claim "liquidated damages" and retain a part – or all – of your deposit. Liquidated damages arise from the expenses the dealer might have already incurred in when selling the vehicle to you: e.g. advertising, freight and administrative costs, as well as from the loss of profit resulting from this cancellation.

Provided that (a) your contract was recently signed and you have not taken possession of the vehicle, and, (b) you wish to cancel the agreement under one of the conditions specified in the back of the contract but mutual consent has not been given, then you may send a letter to the dealership requesting them to itemize their liquidated damages.

Below is an example of how your letter to the dealership should be worded. Send your letter by registered mail, courier, or hand-deliver it, and obtain a receipt.

[Your Name]
[Your Address]
[Your Phone Number]


[Date]

[Dealership’s Name]
[Dealership’s Address]


Re: Contract to purchase - [Place type of vehicle & VIN Number here]

Attention: [Obtain Name of General Manager]

On [Insert date], I signed a contract to purchase a vehicle from your dealership. I am now advising that I will not be taking delivery of the vehicle because [give reason]. I request your consent for cancellation as stated in condition #[see back of contract].

If you do not consent to mutual cancellation, this letter confirms my intention to cancel this agreement under condition #[see back of contract]. It will not be necessary to issue a registered letter allowing me seven days to take possession of the vehicle. The liquidated damages you claim should be proven expenses arising from my cancellation of this agreement and not as a penalty. Please provide a detailed listing of your liquidated damages.

I paid $[Insert amount paid] as a deposit and I am requesting any refund that I may be entitled to as a result of this cancellation.

I would appreciate a response within 5 days.

Yours truly,

[Insert your name and signature]

arrow_right.jpg Click here for the text-only version of this letter

You can save this file to your hard drive, for later editing and delivery.