OMVIC’s Inspectors and Investigators will conduct themselves in a fashion which promotes respect for the law; instil public confidence in their fairness and impartiality; convey a professional image; reflect the high standards, character and demeanor expected of those entrusted with the compliance function; and ensure that the duties being performed are timely, consistent, impartial and courteous.
ELEMENTS OF PROFESSIONALISM
- Honesty and Integrity
Conduct duties in such a manner as to inspire confidence and respect for the position of public trust held by Inspectors and Investigators.
Treat in confidence whatever an Inspector or Investigator sees, hears or learns of which is confidential in nature unless performance of duties or legal provisions require otherwise..
Treat businesses and the public with respect by being courteous at all times and in all situations..
Perform all duties impartially and objectively, without favour or ill will, based on relevant legislation, regulations, standards, policies, procedures and on amassed evidence..
- Knowledge and Competencies
Strive to continually enhance and improve personal levels of knowledge and competence.
SERVICE STANDARDS FOR PROFESSIONALISM
On initial contact with the public during the course of their work an Inspector or Investigator will, where applicable:
- Introduce themselves and OMVIC
- Identify the statutory authority for the inspection or investigation
- Provide general information regarding the purpose of the contact
- Provide contact details should further information or feedback be required