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Performance

OMVIC is required by the Ministry of Government and Consumer Services to report on the following performance measures:


Performance Measure Target 2019
Consumer Protection

% of dealers inspected with no further administrative action required Improve benchmark level of 50% 68%
Maintain or improve customer satisfaction ratings for OMVIC’s complaint handling process which measures knowledge, efficiency and courtesy Maintain or improve benchmark of 3.5 out of 5

Knowledge: 3.8/5

Efficiency: 3.6/5

Courtesy: 3.9/5
Consumer Awareness

% of consumers surveyed who are aware that motor vehicle dealers must be registered Improve (increase) benchmark of 43% 75%
% of consumers surveyed who do not know what a "curbsider" is Improve (decrease) benchmark of 49% 45%

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