OMVIC is required by the Ministry of Government and Consumer Services to report on the following performance measures:
| Performance Measure |
Target |
2019 |
| Consumer Protection |
|
|
| % of dealers inspected with no further administrative action required |
Improve benchmark level of 50% |
68% |
| Maintain or improve customer satisfaction ratings for OMVIC’s complaint handling process which measures knowledge, efficiency and courtesy |
Maintain or improve benchmark of 3.5 out of 5 |
|
|
Knowledge: |
3.8/5 |
|
Efficiency: |
3.6/5 |
|
Courtesy: |
3.9/5 |
| Consumer Awareness |
|
|
| % of consumers surveyed who are aware that motor vehicle dealers must be registered |
Improve (increase) benchmark of 43% |
75% |
| % of consumers surveyed who do not know what a "curbsider" is |
Improve (decrease) benchmark of 49% |
45% |