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Performance

As is required by the agreement with the Ministry of Public and Business Service Delivery (MPBSD) and as part of efforts to indicate that OMVIC is maintaining a fair and informed marketplace; public tracking and regular reporting of ongoing progress for Performance Measures is as follows:

 

Performance Measure - Consumer Protection Target 2022
Maintain or improve customer satisfaction ratings for OMVIC’s complaint handling process which measures knowledge, efficiency and courtesy Maintain or improve benchmark of 3.5 out of 5  
  Knowledge: 4.6/5
  Efficiency: 4.7/5
  Courtesy: 4.8/5

 

Performance Measure Level of consumer awareness 2022 actuals (%)
Consumer awareness of OMVIC 30%
When an Ontario-registered car dealer advertises the price of a car, they must show an all-in price including all the fees and charges the dealer intends to collect, except for HST and licensing. 39%
In Ontario there is no legally mandated cooling off period during which a purchaser may cancel their contract to buy a car from a dealer. 19%
The term ‘curbsider’ means an illegal unlicensed car dealer who poses as a private seller. 25%
When purchasing a vehicle in Ontario from a registered dealer, you have access to protections that are absent in a private sale. 41%
Motor vehicle dealers and salespeople in Ontario must be registered with OMVIC in order to operate. 27%
If you suffer a financial loss as a result of buying a car from an OMVIC-registered dealer, you may be eligible for compensation from the Motor Vehicle Compensation Fund administered by OMVIC. 19%
Ontario motor vehicle dealers are not required to reveal the lowest interest rate available to you when financing a car 17%
Ontario motor vehicle dealers must disclose on the contract a vehicle’s accident if the damage is over $3,000.00. 36%

Consumer awareness of OMVIC and their car-buying rights is currently low in Ontario. Our annual marketing plan will focus on raising awareness of OMVIC and the car-buying rights listed in the table above.

To view the complete results of our annual consumer awareness survey please click here.

 

  2022
Target
2022 Actuals
Registrations    
Contacting Registrations services by phone 1 min TBD
Application Processing Times (in business days)    
New Salesperson Applications    
Total processing times for all applications (time spent includes staff time to follow up and collect missing information) 30 days TBD
Online applications (complete and non-complex, time spent does not include staff time to follow up and collect missing information) 3 days TBD
Applications received via email and mail (complete and non-complex, time spent does not include staff time to follow up and collect missing information) 10 days TBD
New Dealer Applications    
Total processing times for all applications (time spent includes staff time to follow up and collect missing information) 90 days TBD
Complete and non-complex applications 45 days TBD
Staff time to screen and collect missing information for incomplete applications 30 days TBD
Inspections   2022
Completed Inspections N/A 1146
Site Visits N/A 31
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