As is required by the agreement with the Ministry of Government and Consumer Services; and as part of efforts to indicate that it is maintaining a fair and informed marketplace; OMVIC will be publicly tracking and regularly reporting the following Performance Measures:
| Performance Measure |
Target |
2020 |
| Consumer Protection |
|
|
| % of dealers inspected with no further administrative action required |
Improve benchmark level of 50% |
71% |
| Maintain or improve customer satisfaction ratings for OMVIC’s complaint handling process which measures knowledge, efficiency and courtesy |
Maintain or improve benchmark of 3.5 out of 5 |
|
|
Knowledge: |
3.9/5 |
|
Efficiency: |
3.7/5 |
|
Courtesy: |
3.5/5 |
