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As is required by the agreement with the Ministry of Government and Consumer Services; and as part of efforts to indicate that it is maintaining a fair and informed marketplace; OMVIC will be publicly tracking and regularly reporting the following Performance Measures:

Performance Measure Target 2020
Consumer Protection

% of dealers inspected with no further administrative action required Improve benchmark level of 50% 71%
Maintain or improve customer satisfaction ratings for OMVIC’s complaint handling process which measures knowledge, efficiency and courtesy Maintain or improve benchmark of 3.5 out of 5

Knowledge: 3.9/5

Efficiency: 3.7/5

Courtesy: 3.5/5