As is required by the agreement with the Ministry of Public and Business Service Delivery (MPBSD) and as part of efforts to indicate that OMVIC is maintaining a fair and informed marketplace; public tracking and regular reporting of ongoing progress for Performance Measures is as follows:
| Performance Measure - Consumer Protection |
Target |
2022 |
| Maintain or improve customer satisfaction ratings for OMVIC’s complaint handling process which measures knowledge, efficiency and courtesy |
Maintain or improve benchmark of 3.5 out of 5 |
|
| |
Knowledge: |
4.6/5 |
| |
Efficiency: |
4.7/5 |
| |
Courtesy: |
4.8/5 |
| Performance Measure |
Level of consumer awareness 2022 actuals (%) |
| Consumer awareness of OMVIC |
30% |
| When an Ontario-registered car dealer advertises the price of a car, they must show an all-in price including all the fees and charges the dealer intends to collect, except for HST and licensing. |
39% |
| In Ontario there is no legally mandated cooling off period during which a purchaser may cancel their contract to buy a car from a dealer. |
19% |
| The term ‘curbsider’ means an illegal unlicensed car dealer who poses as a private seller. |
25% |
| When purchasing a vehicle in Ontario from a registered dealer, you have access to protections that are absent in a private sale. |
41% |
| Motor vehicle dealers and salespeople in Ontario must be registered with OMVIC in order to operate. |
27% |
| If you suffer a financial loss as a result of buying a car from an OMVIC-registered dealer, you may be eligible for compensation from the Motor Vehicle Compensation Fund administered by OMVIC. |
19% |
| Ontario motor vehicle dealers are not required to reveal the lowest interest rate available to you when financing a car |
17% |
| Ontario motor vehicle dealers must disclose on the contract a vehicle’s accident if the damage is over $3,000.00. |
36% |
Consumer awareness of OMVIC and their car-buying rights is currently low in Ontario. Our annual marketing plan will focus on raising awareness of OMVIC and the car-buying rights listed in the table above.
To view the complete results of our annual consumer awareness survey please click here.
| |
2022 Forecast |
2022 Actuals |
| Registrations |
|
|
| Monitor average call wait times for inquiries to the Registration department (in seconds) |
180 |
12 |
| Application Processing Times (in business days) |
|
|
| New Salesperson Applications |
|
|
| Monitor average number of business days processing for complete/non-complex new salesperson applications submitted online (Excluding staff follow up time to collect missing information and review) |
3 |
2 |
| Monitor average number of business days processing for complete/non-complex new salesperson applications submitted by mail/email (Excluding staff follow up time to collect missing information and review) |
10 |
3.1 |
| Monitor average number of business days processing for all new salesperson application types (including complete, incomplete, complex, and non-complex applications and including staff follow up time to collect missing information and review) |
30 |
9 |
| New Dealer Applications |
|
|
| Monitor average number of business days processing for all new dealer applications (including complete, incomplete, complex, and non-complex applications and including staff follow up time to collect missing information and review) |
90 |
111 |
| Monitor average number of business days processing time for complete/non-complex new dealer applications |
45 days |
44.63 |
| Monitor average number of business days for staff to screen incomplete new dealer applications and collect missing information |
30 |
Q3: 77
Q4: 17
|
| Inspections |
|
2022 |
| Completed Inspections |
N/A |
1146 |
| Site Visits |
N/A |
31 |