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Financial protection for Ontario's vehicle buyers

The Motor Vehicle Dealers Compensation Fund, referred to as the Compensation Fund, is a consumer protection program financed by Ontario's registered motor vehicle dealers.

If something does go wrong with a motor vehicle purchase or lease agreement, consumers have access to the Compensation Fund which provides financial assistance to consumers who make a valid claim for a vehicle transaction against an OMVIC-Registered Dealer.

Since its creation on July 1, 1986, the Compensation Fund has paid out over 6 million in compensation to consumers. As the oldest and largest fund of its kind in Canada, the Compensation Fund offers the best protection for vehicle buyers in Ontario.

Consumers who are eligible for compensation may qualify for up to $45,000 per vehicle transaction. In order to qualify, consumers must meet one or more of the eligibility criteria and the claim must be submitted within two years.

Note:

• Claims for vehicle transaction occurring prior to January 1, 2010 will be considered under the Motor Vehicle Dealers Act 1990 and Regulation 801;
• Claims for vehicle transactions on or after January 1, 2010 will be considered under the Motor Vehicle Dealers Act 2002 and Regulation 333/08.

How the Compensation Fund is supported:

The creation of the Compensation Fund marked the beginning of a successful collaboration between industry and government in providing consumer protection in the Ontario motor vehicle sales industry. All OMVIC-Registered Dealers in the General, Lease-Finance and Broker registration classes must contribute to the Compensation Fund.

Who administers the Compensation Fund:

A Board of Trustees manages the fund in accordance with the Motor Vehicle Dealers Act and its regulations, and ensures that the fund is administered in a fiscally responsible matter.

The last resort

In many cases, a consumer has the opportunity to resolve the problem by talking with the dealer. If the issue cannot be resolved, OMVIC’s free Complaint Handling Service may be able to assist by negotiating with the dealer on the consumer’s behalf.

If consumers are not successful finding a resolution, they may qualify for compensation without having to file an action in civil court.

Find out more information on the claims process and eligibility requirements.

Learn more about your right when buying a new or used car

Ontario’s consumer laws provide protections when consumers purchase a new or used car from an OMVIC-Registered Dealer.

Click here to learn more about your car-buying rights!