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Complaints

OMVIC offers a two-tiered service to assist consumers with questions and complaints. 

Inquiry Representatives are available to answer questions and, in some cases, offer advice to consumers both before and after a vehicle purchase or lease. Representatives can be reached by phone at 1-800-943-6002 ext.3942 or email at consumers@omvic.on.ca


Should problems arise after a purchase, OMVIC Complaint Handlers can provide consumers with information about consumer protection legislation, assist in determining possible next steps, or provide complaint conciliation or resolution services. 
These services are provided free of charge to all Ontarians.

 

Help Solving Problems - Complaint Conciliation


Consumers should be aware that while OMVIC complaint Handlers will work diligently to help find a solution, OMVIC cannot force a dealer to conduct repairs, offer compensation or cancel a contract. ONLY the courts have that authority. In the rare instance that the Complaints and Inquiries Team is unable to find a suitable solution, consumers may need to take civil action. To learn more about the Complaints Process click here.

Remember: These services are only available when consumers purchase from an OMVIC-Registered Dealer. OMVIC has no jurisdiction over private sales, manufacturers or independent repair facilities.


Find answers to frequently asked questions.


On OMVIC’s authority

Important note:

It is possible a consumer complaint may lead to an investigation and possible charges or administrative action (a discipline hearing or proposal to revoke/suspend registration) against a dealer/salesperson. Information regarding ongoing investigations is never made public. However, should charges be laid, a discipline decision is issued or a revocation/suspension proposal is issued, that information is made public and can be found here.
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