Inspections are conducted in order to ensure ongoing compliance with the Motor Vehicle Dealers Act, 2002 (MVDA).

Inspectors

OMVIC inspectors are based regionally to provide an inspection program for the entire province.

If OMVIC receives a complaint from the public about a dealer, OMVIC’s Complaints department may attempt to resolve the issue over the telephone. Alternatively, an OMVIC inspector may perform an inspection and discuss the complaint with the dealer.

Inspectors have the right to:

• Access and inspect the dealer’s premises, vehicles, books and records.
• Remove records to make photocopies.
• Make inquiries regarding any complaint about the dealer’s conduct.

Inspections

OMVIC's inspectors conduct inspections of registered dealers and have right of access to business books and records. Inspections are conducted in order to ensure ongoing compliance with the MVDA.

The dealer must assist the inspector when asked, such as producing a document or record, or helping the inspector use the dealer’s own data storage, processing or retrieval device.

Results of inspections conducted under the MVDA are not a matter of public record.