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Disclosing Mileage


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“How can we ensure we accurately disclose the true distance a vehicle has travelled?”

Go get the number!

The Motor Vehicle Dealers Act requires dealers to disclose the true distance a vehicle has travelled in writing on the bill of sale. The margin of error allowed is the lesser of 5% or 1,000 kilometres.

The Best Practice

Establish a policy that requires staff to visually inspect a vehicle’s odometer when completing retail (and wholesale) contracts. Simply copying an odometer reading from the deal jacket or trade-in disclosure document will often provide inaccurate information. Remember, inaccurate odometer readings (false representations of the true distance travelled) can trigger a customer’s right to rescission and a full refund within 90 days of delivery.

Similarly, when drafting a new vehicle bill of sale for a vehicle that is in stock, copy the odometer reading from the actual vehicle. Do not use a standard mileage that is preprogrammed into the DMS.

Click here to learn more about rescission and the “Six Deadly Sins.”

OMVIC is here to help:

Advertising Review Service

Dealers with advertising questions, or who want to have advertisements reviewed before publishing, can contact OMVIC’s Dealer Support Team at:

Note: This is a free service. Please allow 24-48 hours for a review.

Education for Dealers

OMVIC provides free educational webinars. To request a seminar/webinar, contact:

Other Questions

For all other inquiries, contact:

  • 1-800-943-6002 x3942