If a consumer goes to court and informs the judge that specific representations were made or certain matters were verbally discussed in negotiating the deal, even though none of these discussions are mentioned in the written agreement, the judge can still take these verbal discussions into account.

Under Section 18 of the Consumer Protection Act, 2002, such “oral evidence” is admissible. This means the dealer could be bound to some statement, term, condition or undertaking that a judge believes was discussed, even if it’s not included in the written agreement.