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COVID-19 Updates and FAQs

Message from John Carmichael, OMVIC CEO and Registrar

COVID-19 is an unprecedented crisis for our stakeholders– dealers, salespeople and consumers – and for all Ontarians and Canadians. OMVIC is committed to the health and safety of its staff and its stakeholders. OMVIC will continue to operate from remote sites and work with its stakeholders in these challenging times. While some service levels have been impacted, OMVIC remains committed to maintaining a fair and informed marketplace by protecting the rights of consumers and ensuring fair, honest and open competition for registered motor vehicle dealers during these challenging times.

The impact of COVID-19 will require all of us to adapt and have flexibility with what lies ahead. I have no doubt that we will be successful in facing these challenges.

Below, we have provided answers to some of the common questions we have received from consumers and registrants. We hope that they are of assistance.

Keep well,

John Carmichael, OMVIC CEO and Registrar


As of May 19th, 2020, registered dealers are able to sell or lease vehicles online, via telecommerce, or at a physical dealership. Test drives (and remote test drives) are also permitted if health and safety guidelines are followed.


Important Resources:

Ontario Government Announcement: Certain Business Allowed to Reopen Under Strict Safety Guidelines

Workplace Safety & Prevention Services: Guidance on Health and Safety for Vehicle Sales and Service Sector during COVID-19