Consumer Line

June 2017

OMVIC Message


In This Issue

  • RV There Yet?!? Buying a camping trailer, motorhome, boat or ATV? Know your rights!

  • About OMVIC’s Complaints Process

  • Buying a Car in Ontario? Use This “How-to Roadmap” to Navigate the Sales Process!

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RV There Yet?!?

If you’re thinking about buying a camping trailer, motorhome, boat or ATV, it’s important to know your rights; and believe it or not, depending on what you buy (or whom you buy from) your rights, like your mileage hauling a 5th wheel camper, may vary.

According to OMVIC, Ontario’s vehicle sales regulator, only consumers who buy from an OMVIC-Registered Dealer are protected by the regulator, the Motor Vehicle Dealers Act (MVDA) or have access to OMVIC’s Compensation Fund. As boat and ATV dealers do not require registration, purchases from them are not protected by OMVIC or the Compensation Fund, though consumers may receive some protection under the Consumer Protection Act (CPA).

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About OMVIC’s Complaints Process

The vast majority of consumer/dealer transactions go well. In those rare instances when problems arise, OMVIC’s Complaints and Inquiries Team provides information and services to help address the situation. These services are provided free of charge to all Ontarians.

Read more

OMVIC’s Complaints Process 

Buying a Car in Ontario?
Use This “How-to Roadmap” to Navigate the Sales Process

Buying a car can be an emotionally charged experience with long-term financial implications. Smart consumers know a purchase of this importance requires research, knowledge and careful deliberation. OMVIC’s “Road to Buying a Car in Ontario” infographic helps consumers ask the right questions during the car-buying process.

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Road to Buy a Car 


OMVIC Contact

OMVIC administers and enforces the Motor Vehicle Dealers Act (MVDA) on behalf of the Ministry of Government and Consumer Services. OMVIC maintains a fair and informed vehicle sales marketplace by regulating dealers and salespersons, regularly inspecting Ontario's 8,000 dealerships and 27,000 salespeople, maintaining a complaint line for consumers and conducting investigations and prosecutions of industry misconduct and illegal sales (curbsiding). OMVIC is also responsible for administering the Motor Vehicle Dealers Compensation Fund on behalf of its Board of Trustees.

Consumer Line is OMVIC’s consumer guide to Ontario’s motor vehicle dealer industry. It is published throughout the year, delivered free via e-mail and provides consumers with useful tips, industry news and important, up-to-date information.

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