Consumer Line Issue #57
Consumer Line

November, 2017

OMVIC Message

Extras

In This Issue

  • OMVIC: The Who, What, When, Where, Why and How

  • Trade-in Gone Wrong – Comp Fund Makes it Right!

  • The “Exceptions” to All-in Pricing: When Dealers Can Add Fees


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CONSUMER PROTECTION

OMVIC: The Who, What, When, Where, Why and How

OMVIC is celebrating its 20th anniversary of providing consumer protection to Ontario’s car buyers, but not everyone knows about this regulator, what they do and how they can help.

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Official OMVIC decal

Trade In Gone Wrong – Comp Fund Makes it Right!

At least five days a week, Kelly Hult, college student and single mom of two toddlers (with a third on the way), commutes half an hour to school in Sault Ste. Marie. “My car didn’t handle the snow covered highways very well,” explained Kelly with understated charm. “That’s why I decided to trade my 2011 Chevrolet Cruze for a slightly older pickup truck.” She settled on a 2008 Chevy Silverado.

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Trade In Gone Wrong

The “Exceptions” to All-in Pricing: When Dealers Can Add Fees

All-In Price Advertising is the law in Ontario. If an OMVIC-Registered Dealer advertises a price for a vehicle (new or used), that price must include ALL fees and charges the Dealer intends to collect – minus the licensing fee and HST.

However, as with many rules in life, there are exceptions.

Read More

 Aerial View of Parking Lot

OMVIC Contact

OMVIC administers and enforces the Motor Vehicle Dealers Act (MVDA) on behalf of the Ministry of Government and Consumer Services. OMVIC maintains a fair and informed vehicle sales marketplace by regulating dealers and salespersons, regularly inspecting Ontario's 8,000 dealerships and 27,000 salespeople, maintaining a complaint line for consumers and conducting investigations and prosecutions of industry misconduct and illegal sales (curbsiding). OMVIC is also responsible for administering the Motor Vehicle Dealers Compensation Fund on behalf of its Board of Trustees.

Consumer Line is OMVIC’s consumer guide to Ontario’s motor vehicle dealer industry. It is published throughout the year, delivered free via e-mail and provides consumers with useful tips, industry news and important, up-to-date information.

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