Consumer Line

July 2019

OMVIC Message

 

In This Issue

  • The OMVIC Quiz

  • Buying a Motorcycle in Ontario

  • How to Check if the Dealer is Legit

  • What to do Before Filing a Complaint


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CONSUMER PROTECTION

The OMVIC Quiz

Few among us can buy a car with little preparation. For most, purchasing a vehicle is a sizable investment that demands significant research. Before deciding on which vehicle suits your lifestyle and budget, you should know what your rights are.

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OMVIC Quiz

Buying a Motorcycle in Ontario

Did you know that OMVIC regulates motorcycle sales as well as car, RV and light truck sales?

If you’re considering hugging the curb and embracing clear blue skies this summer, then getting acquainted with your rights as a motorcycle-buyer is a very good start.

Read more

Motorcycle

How to Check if the Dealer is Legit

By law, anyone who trades in vehicles in Ontario must be registered with OMVIC, Ontario’s vehicle sales regulator - that’s every car dealer and salesperson.

We know that not everyone is going to buy a vehicle from an OMVIC-Registered dealer—some may choose to buy from a private seller—but buying from a registered dealer is ‘the safer way’ because of what you're legally entitled to.

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OMVIC Logo Safer Way to Buy

What to Do Before Filing a Complaint

When it comes to buying a car in Ontario, the majority of consumer/dealer interactions take place without a hitch, but when a transaction hits a pothole, consumers in Ontario can request advice or help from an OMVIC Complaint Handler.

But before filing a formal complaint with OMVIC, the regulator recommends consumers engage in a 2-step process.

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Filing Complaint

OMVIC Contact

OMVIC administers and enforces the Motor Vehicle Dealers Act (MVDA) on behalf of the Ministry of Government and Consumer Services. OMVIC maintains a fair and informed vehicle sales marketplace by regulating dealers and salespersons, regularly inspecting Ontario's 8,000 dealerships and 30,000 salespeople, maintaining a complaint line for consumers and conducting investigations and prosecutions of industry misconduct and illegal sales (curbsiding). OMVIC is also responsible for administering the Motor Vehicle Dealers Compensation Fund on behalf of its Board of Trustees.

Consumer Line is OMVIC’s consumer guide to Ontario’s motor vehicle dealer industry. It is published throughout the year, delivered free via e-mail and provides consumers with useful tips, industry news and important, up-to-date information.

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