Consumer Line

September 2019

OMVIC Message


In This Issue

  • Don’t get ‘Liened’ On

  • Protect Yourself from Unfair Business Practices

  • Meet OMVIC’s New Director of Investigations

  • 7 Tips for Taking Delivery of a Vehicle

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Don’t Get ‘Liened’ On!

If you are buying a used car from a private seller, you need to do serious due diligence and make sure that the car you’re buying doesn’t have any liens registered against it.

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Car Lien

Protect Yourself from Unfair Business Practices

Did you know that protections granted to consumers under the Consumer Protection Act (CPA) cannot be nullified in a contract? Ontario’s CPA is THE LAW. Learn about the protections available to consumers under the CPA if a dealer commits an unfair business practice.

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Meet OMVIC’s New Director of Investigations

To Steven Byrd, the pursuit of excellence has always been a team effort.

Since taking on OMVIC’s Director of Investigation’s role in June this year, Byrd has been busy familiarizing himself with the demands of his new role.

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Steven Byrd

7 Tips for Taking Delivery of a Vehicle

Taking delivery of a new car is exciting and emotional, but as emotional as it is, you must do your best to stay grounded. Take the necessary steps to make sure your purchase goes smoothly. Here are seven steps to help you.

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Vehicle Delivery

OMVIC Contact

OMVIC administers and enforces the Motor Vehicle Dealers Act (MVDA) on behalf of the Ministry of Government and Consumer Services. OMVIC maintains a fair and informed vehicle sales marketplace by regulating dealers and salespersons, regularly inspecting Ontario's 8,000 dealerships and 30,000 salespeople, maintaining a complaint line for consumers and conducting investigations and prosecutions of industry misconduct and illegal sales (curbsiding). OMVIC is also responsible for administering the Motor Vehicle Dealers Compensation Fund on behalf of its Board of Trustees.

Consumer Line is OMVIC’s consumer guide to Ontario’s motor vehicle dealer industry. It is published throughout the year, delivered free via e-mail and provides consumers with useful tips, industry news and important, up-to-date information.

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