Consumer Line

January 2020

OMVIC Message

 

In This Issue

  • OMVIC’s Outreach by the Numbers

  • Mandatory Disclosures

  • Buying from an OMVIC-Registered Dealer

  • Newmarket Dealer Suspended


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CONSUMER PROTECTION

OMVIC’s Outreach by the Numbers

Let’s cast one final look back at 2019 before it disappears from the rear-view mirror forever!

As we head boldly into an exciting new decade, remember that when it comes to buying a car in Ontario, OMVIC’s commitment to consumer protection and education remains as steadfast as ever.

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Road

Mandatory Disclosures

OMVIC received this question from Cathy, a consumer, who purchased a used vehicle from an OMVIC-registered dealer.

"I bought a used car. Had the car for one day and noticed the coolant was low, only to find out the coolant was leaking into the motor. What rights do I have as a consumer?" Cathy.

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Mandatory Disclosures

10 Tips for Buying a Car from a Registered Dealer

Everybody has their own list of concerns when it comes to buying a car. These concerns can be as specific as whether the car colour comes in a matte or, if you’re buying used, how many owners the vehicle has had. OMVIC suggests you start with these tips to begin a conversation with the dealer and determine whether the vehicle you’re interested in will be a worthy investment.

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Buying a Car from a Registered Dealer

Newmarket Dealer Suspended

Falsifying documents and failing to disclose significant accident histories of vehicles sold has resulted in a Newmarket car dealer having his licence suspended for 120 days.

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Warning

OMVIC Contact

OMVIC administers and enforces the Motor Vehicle Dealers Act (MVDA) on behalf of the Ministry of Government and Consumer Services. OMVIC maintains a fair and informed vehicle sales marketplace by regulating dealers and salespersons, regularly inspecting Ontario's 8,000 dealerships and 30,000 salespeople, maintaining a complaint line for consumers and conducting investigations and prosecutions of industry misconduct and illegal sales (curbsiding). OMVIC is also responsible for administering the Motor Vehicle Dealers Compensation Fund on behalf of its Board of Trustees.

Consumer Line is OMVIC’s consumer guide to Ontario’s motor vehicle dealer industry. It is published throughout the year, delivered free via e-mail and provides consumers with useful tips, industry news and important, up-to-date information.

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