Consumer Line

May 2020

OMVIC Message


In This Issue

  • Car-Buying Seminars Adapt to Life During COVID-19

  • OMVIC releases guidelines to protect health of consumers

  • Learn Your Car-Buying Rights Online

  • Leasing a Car in Ontario

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OMVIC is committed to the health and safety of its staff and its stakeholders. OMVIC is continuing to operate from remote sites and work with its stakeholders during the COVID-19 crisis. While some service levels have been impacted, OMVIC remains committed to maintaining a fair and informed marketplace by protecting the rights of consumers and ensuring fair, honest and open competition for registered motor vehicle dealers during these challenging times.

If you have a consumer inquiry, please email OMVIC at


Car-Buying Seminars Adapt to Life During COVID-19

In a matter of days, the world, our country and province, and on a smaller scale, the car-buying marketplace was turned on its head as a result of Covid-19. As expected, this has generated fear, uncertainty and questions from both registrants and consumers. While this is an exceptionally fluid situation, changing by the day, OMVIC has highlighted some common questions and answers.

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Car Buying Seminars

OMVIC Releases Guidelines to Protect Health of Consumers

Following the reopening of auto dealerships in the province, Ontario’s Vehicle Sales Regulator, OMVIC has released a comprehensive COVID-19 Crisis Guidelines: Guidelines for Dealership Sales Operations to help motor vehicle dealers operate while protecting the health and well-being of their employees, customers and the public.

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Learn Your Car-Buying Rights Online

Educating consumers on their car-buying rights is an integral part of OMVIC’s mandate. OMVIC believes that an informed consumer is a protected consumer. With our educational resources available online, consumers can improve their consumer confidence while staying safely at home.

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Learn your Car Buying Rights

Leasing a Car in Ontario

Whether you choose to lease or purchase your next new vehicle, it’s crucial to make an informed and educated decision. Failing to do adequate research BEFORE your lease or purchase can have considerable financial implications. So, if you’re considering leasing a new vehicle, ensure you understand how leasing works and decide if it’s right for you…

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Leasing a Car in Ontario

OMVIC Contact

OMVIC administers and enforces the Motor Vehicle Dealers Act (MVDA) on behalf of the Ministry of Government and Consumer Services. OMVIC maintains a fair and informed vehicle sales marketplace by regulating dealers and salespersons, regularly inspecting Ontario's 8,000 dealerships and 30,000 salespeople, maintaining a complaint line for consumers and conducting investigations and prosecutions of industry misconduct and illegal sales (curbsiding). OMVIC is also responsible for administering the Motor Vehicle Dealers Compensation Fund on behalf of its Board of Trustees.

Consumer Line is OMVIC’s consumer guide to Ontario’s motor vehicle dealer industry. It is published throughout the year, delivered free via e-mail and provides consumers with useful tips, industry news and important, up-to-date information.

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