Consumer Line

June 2020

OMVIC Message


In This Issue

  • Protect Yourself from Fraud

  • How to Check if a Dealership is OMVIC-Registered

  • Taking Delivery of a Vehicle

  • OMVIC Encourages Car Buyers to Choose the "Safer Way”

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OMVIC is committed to its staff and its stakeholders’ health and safety. At this time, OMVIC’s head office is closed to the public. OMVIC is operating from remote sites and continues to work with stakeholders during the COVID-19 crisis. While service levels may be impacted, OMVIC remains committed to maintaining a fair and informed marketplace by protecting the rights of consumers and ensuring fair, honest and open competition for registered motor vehicle dealers during these challenging times.

If you have a consumer inquiry, please email OMVIC at


Protect Yourself from Fraud

If you’re looking to purchase a late model used vehicle, chances are you’ve checked out some online auto marketplaces like Kijiji or AutoTRADER. While there are many legitimate vehicles available, some ads are online scams you should watch out for.

The best way to protect yourself? Get educated, ask questions, and recognize red flags.

Read more

Protect Yourself from Online Fraud

How to Check if a Dealership is OMVIC-Registered

Not everyone is going to buy a vehicle from an OMVIC-Registered dealer—some may choose to buy from a private seller—but buying from a registered dealer is ‘the safer way’ because of the consumer protections it comes with. So, how do you verify if a business is OMVIC-Registered? There are a number of different ways.

Read more

The Safer way to Buy

Taking Delivery of a Vehicle

Taking delivery of a new car is exciting. Learn how to ensure your purchase goes smoothly.

Read more

Vehicle Delivery

OMVIC Encourages Car Buyers to Choose the "Safer Way"

While data from Léger, Deloitte and Angus Reid shows 1 in 2 Canadians are worried making in-person purchases and nearly 1 in 3 unwilling to make a large purchase, Ontario’s Motor Vehicle Sales Regulator, OMVIC, wants consumers who are in the market for a vehicle to know that they can safely buy from registered dealers. These businesses have stringent health and safety protocols in place to protect staff and consumers.

Read more

The Safer way to Buy

OMVIC Contact

OMVIC administers and enforces the Motor Vehicle Dealers Act (MVDA) on behalf of the Ministry of Government and Consumer Services. OMVIC maintains a fair and informed vehicle sales marketplace by regulating dealers and salespersons, regularly inspecting Ontario's 8,000 dealerships and 30,000 salespeople, maintaining a complaint line for consumers and conducting investigations and prosecutions of industry misconduct and illegal sales (curbsiding). OMVIC is also responsible for administering the Motor Vehicle Dealers Compensation Fund on behalf of its Board of Trustees.

Consumer Line is OMVIC’s consumer guide to Ontario’s motor vehicle dealer industry. It is published throughout the year, delivered free via e-mail and provides consumers with useful tips, industry news and important, up-to-date information.

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