Consumer Line

Summer 2021

OMVIC Message

 

In This Issue

  • OMVIC’s new consumer rights campaign aimed at millennials

  • Tips to stay safe when buying a car online

  • The top five things car buyers should expect from the sales experience

  • From the Toronto Star: Here’s what dealers must tell you about a used car’s past

  • From the Toronto Star: Buying a car? Get informed and avoid unnecessary charges

  • From the Toronto Star: Four terms to know before buying a car

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OMVIC is committed to ensuring the safety of both our staff and stakeholders during COVID-19. While service levels may be impacted, we remain committed to maintaining a fair and informed marketplace by protecting the rights of consumers and ensuring fair, honest, and open competition for registered motor vehicle dealers during these challenging times.

If you have a consumer inquiry, please email us at consumers@omvic.on.ca

CONSUMER PROTECTION

OMVIC launches consumer rights campaign aimed at millennials

A new consumer rights campaign from OMVIC is targeting consumers with a focus on millennials buying their first car – a particularly vulnerable group of consumers who have lower awareness of their car-buying rights. Under the tagline “OMVIC.CA – it’s your free ride to a new ride,” the campaign intends to fill this knowledge gap by reaching millennials on platforms they frequent, like streaming services, social media, and connected television.

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Buying a car online? Take extra time and steps to protect yourself

Only a few clicks separate you from a new car in today’s digital economy. But before rushing to the digital checkout, be sure to familiarize yourself with the unique dynamics and potential risks of online car shopping. This newfound convenience and freedom can come with potential risks. Here are a few tips on how to stay safe when buying from an online dealership.

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Top five things car buyers should expect from the sales experience

For first time car buyers, knowing what to expect from the sales experience can help smooth anxieties. Buying a car is often the second most expensive purchase Ontarians make. Buyers should understand what to expect from dealers and salespersons throughout the buying process.

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OMVIC’s Monthly Column

Toronto Star

Here’s what dealers must tell you about a used car’s past

For many people, a used car is often the first car they will buy. When buying used, it’s important to understand what a dealer must disclose to you on a bill of sale. This article outlines everything you can expect to learn about a used car from a dealer.

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Buying a car? Get informed and avoid unnecessary charges

How much can a dealer legally charge you for a car? In this article, you’ll discover the laws around advertised pricing for cars, and how to make sure you’re not paying any unnecessary charges.

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Four terms to know before buying a car

Whether buying new or used, it’s important to understand common vehicle financing terms to effectively negotiate for your new car and feel confident throughout the buying process.

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OMVIC Contact

OMVIC administers and enforces the Motor Vehicle Dealers Act (MVDA) on behalf of the Ministry of Government and Consumer Services. OMVIC maintains a fair and informed vehicle sales marketplace by regulating dealers and salespersons, regularly inspecting Ontario's 8,000 dealerships and 30,000 salespeople, maintaining a complaint line for consumers and conducting investigations and prosecutions of industry misconduct and illegal sales (curbsiding). OMVIC is also responsible for administering the Motor Vehicle Dealers Compensation Fund on behalf of its Board of Trustees.

Consumer Line is OMVIC’s consumer guide to Ontario’s motor vehicle dealer industry. It is published throughout the year, delivered free via e-mail and provides consumers with useful tips, industry news and important, up-to-date information.

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