Aug 10

Monday, August 10, 2020 

 

OMVIC's Complaints and Inquiries team get a range of car-buying questions. Because they know consumer protection legislation inside and out, they can answer your queries or direct you to the correct department. 

Here are two questions the team received last week about the importance of getting what you want from a dealer in writing.

Key Conundrums

Hamid: I bought a 2013 SUV with only one key. I asked my dealer for a second one, but he said I would have to pay for it. Is this fair?

Liz:There is no legal requirement to receive two keys in a vehicle purchase; however, most new vehicles will come with two keys. If you're buying a used car, don't assume your purchase will come with two keys.  Today's computerized FOBS can be very expensive. Ensure you tell the dealer that getting a second key is necessary. Get the dealer to include it in writing on the contract before you sign. 

The Bottom Line: Don't make assumptions. If something is important, speak up! Get the dealer to include it in writing on the contract.

 

Repair or Installation Promises

Steven: If a dealer agrees to make a repair or install an aftermarket accessory, how can I ensure they do it before I take delivery?

Joy: The best way to protect yourself when a dealer makes a promise to do anything is to get it in writing.

For example, ask the dealer to add "Dealer agrees to repair drivers side door dent" as a condition of sale to the contract. Ensure when taking delivery, you check the contract thoroughly; all conditions should be met; and inspect the vehicle carefully in a well-lit area.

The Bottom Line: Signed contracts are final. The best way to protect yourself and get what you want is to get all conditions, disclosures and promises in writing.

Learn More about Complaints and Enquiries

If English isn't your first language, don't worry. The Complaints and Inquiries Team uses a multilingual translation service.
You can call 416-226-4500 x3942, request a translator in one of over 150 languages and get help.

Visit OMVIC's Translation Services page to learn more. 

How to Get in Touch

If you’re a consumer with a car-buying or OMVIC-related question, get in touch with OMVIC's Complaints and Inquiries team via email or phone 1-800-943-6002 ext.3942.

About OMVIC

As the regulator of motor vehicle sales in Ontario, OMVIC’s mandate is to maintain a fair and informed marketplace by protecting the rights of consumers, enhancing industry professionalism and ensuring fair, honest and open competition for registered motor vehicle dealers. Visit omvic.ca to learn more about your car-buying rights as well as additional tips for buying a car in Ontario. For car buying tips, check out the OMVIC Academy. You can view other resources such as multilingual videos and download the OMVIC Car-buying Guide.

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www.omvic.ca


  www.ontario.ca/page/consumer-protection-ontario

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