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OMVIC Blog: Car Buying Tips

By OMVIC Communications on Friday, October 23, 2020

contract

The next section we’ll review is the Basic Vehicle and Options Section. Though short, this is where you will find Optional Extras such as trim packages or other upgrades that might include leather upholstery, heated seats or audio systems. Ensure when you read the contract all additional features you requested on your vehicle are listed.


By OMVIC Communications on Friday, October 23, 2020

Purchase Price

In the Purchase Price and Payment section of a contract, you can expect to find itemized fees like freight and air conditioning fee (if you are purchasing a new vehicle), administration fee (if the dealer charges one) and the OMVIC fee. This is also where you should see your old vehicle's value if you are trading it in.  The terms below are meant to provide a general overview of car contract terminology – the corresponding prices are examples only.  Note: not all terms listed here may be on your contract. Contracts vary depending on whether you’re buying a used or new vehicle.

By OMVIC Communications on Friday, October 9, 2020

Vehicle Description

Vehicle purchase agreements or contracts can be confusing. To help you feel more confident, we will look at each contract section and explain the terms, so you can better understand the document you may agree to sign.

This week, we will focus on the Vehicle Description Section, typically found at the top of a car contract. In the graphic below, each term is numbered so it corresponds with the numbered definition below.

By OMVIC Communications on Friday, October 2, 2020

news release iconSome 38 per cent of used car-buyers and 46 per cent new-car consumers polled by Ontario’s Vehicle Sales Regulator (OMVIC) said they did not test drive the vehicle before purchase because they were unsure whether vehicle dealerships in the province would have necessary health and safety protocols in place. A salesperson was present in the vehicle for only 16 per cent of test drives.


In August, OMVIC asked the Automobile Protection Association (APA), an independent organization offering car-related resources for consumers, to survey consumers who purchased a vehicle during the pandemic. 
By OMVIC Communications on Friday, September 25, 2020

confusion

A car buyer contacted OMVIC’s Complaints and Inquiries team to ask about the OMVIC Fee. Can he opt out of the charge? 

Colin: "I bought a new car from an OMVIC-Registered Dealer last week. She charged me $10 for something called the OMVIC Fee. What is it? Could I have not paid it?" 
By OMVIC Communications on Monday, September 21, 2020

confusion

Recently a consumer named David wrote in to ask,  “I was planning to buy a used car, but my financing didn’t get approved, can I get my deposit back?"
There are two different financing situations that can affect whether or not David can get his money back.

By OMVIC Communications on Friday, September 11, 2020

key

A consumer contacted OMVIC's Complaints and Inquiries team to ask about all-in price advertising and dealer fees.


I recently purchased a used vehicle from an OMVIC-Registered Dealer and he charged me an administrative fee of $199. I questioned this and the dealer said it was a normal charge. I thought dealers couldn’t add fees. Doesn't this violate all-in-price advertising?


By OMVIC Communications on Friday, September 4, 2020

key

How has COVID-19 changed test drives? Is a deposit required?

This week, OMVIC’s Complaints and Enquiries team answer consumer questions about test drives.

Note: COVID-19 has changed test drives at many dealerships. If going to the dealership for a test drive makes you uncomfortable, research the alternatives.



By OMVIC Communications on Friday, August 28, 2020

car trouble

Thanks to technology, driver assistance has grown by leaps and bounds. It keeps us safe, helps us park, saves fuel and even lowers emissions. But what happens when smart technology backfires? Who do you call? Who can help?

The following question from a consumer illustrates what can go wrong when a car has a defect and the dealership can’t fix it and the consumer doesn’t know where to turn. 


By OMVIC Communications on Friday, August 14, 2020

omvic academy

Buying a vehicle, whether new or used, can be confusing—perhaps even intimidating. And while the thought of acquiring a new vehicle is exciting, the process can be stressful. So if potential car buyers feel unprepared,The OMVIC Academy will  ensure they become confident and informed.


By OMVIC Communications on Monday, August 10, 2020

key

OMVIC's Complaints and Inquiries team get a range of car-buying questions. Because they know consumer protection legislation inside and out, they can answer your queries or direct you to the correct department. 

Here are two questions the team received last week about the importance of getting what you want from a dealer in writing.


By OMVIC Communications on Wednesday, August 5, 2020

OPP logo

OMVIC makes information about dealers and salespeople who have been charged public in an effort to fulfill its mandate of consumer protection and industry professionalism.  We are sharing the Ontario Provincial Police's news release about an ongoing investigation of a former OMVIC registrant.


By OMVIC Communications on Monday, July 27, 2020

news release icon

While data from Léger, Deloitte and Angus Reid shows 1 in 2 Canadians are worried making in-person purchases and nearly 1 in 3 unwilling to make a large purchase, Ontario’s Motor Vehicle Sales Regulator, OMVIC, wants consumers who are in the market for a vehicle to know that they can safely buy from registered dealers. These businesses have stringent health and safety protocols in place to protect staff and consumers.
Most of the province’s more than 8,000 registered dealerships are fully up and running, following workplace health guidelines mandated by the Ontario government. 

By OMVIC Communications on Monday, July 13, 2020

Taking delivery

 Taking delivery of a new car is exciting and emotional, but as emotional as it is, you must do your best to stay grounded and take the necessary steps to make sure your purchase goes smoothly.

By OMVIC Communications on Monday, July 13, 2020

decal

By law, anyone who trades in vehicles in Ontario must be registered with OMVIC, Ontario’s vehicle sales regulatorthat’s every car dealer and salesperson.

We know that not everyone is going to buy a vehicle from an OMVIC-Registered dealer—some may choose to buy from a private seller—but buying from a registered dealer is ‘the safer way’ because of what you're legally entitled to.

By OMVIC Communications on Thursday, July 2, 2020

ONLINEFRAUD

If you’re looking to purchase a late model used vehicle, chances are you’ve checked out some of the online auto marketplaces such as Kijiji, AutoTRADER or others. While there are a lot of legitimate vehicles available through these sites, there are also online scams you should watch out for.

The best way to protect yourself against scams is to educate yourself, ask lots of questions, and learn to recognize red flags.

 

By OMVIC Communications on Friday, June 26, 2020

MOTORCYCLES

Did you know that in addition to cars, light trucks and RVs, OMVIC also regulates motorcycle sales?

If you’re considering hugging the curb and embracing clear blue skies this summer,  getting acquainted with your rights as a motorcycle-buyer is a very good start.

 

By OMVIC Communications on Friday, June 26, 2020

QUIZ

Few among us can buy a car with little preparation. For most, purchasing a vehicle is a sizable investment that demands significant research. Before deciding on which vehicle best suits your lifestyle and budget, you should know what your rights are.

OMVIC’s website is chock full of useful information to help you learn your rights, whether you plan on buying a vehicle from an OMVIC-Registered Dealer or a private seller. But why not get your feet wet first with a few questions from our interactive car-buying quiz? Test drive your car-buying smarts before you start perusing ads or visiting dealerships.

By OMVIC Communications on Wednesday, June 10, 2020

RecVeh

The plaintive cry of a loon. The echoing rumble of an approaching storm. The shrill mating call of a cicada. The exasperated (and annoying) whine of three backseaters wanting to know “are we there yet?” Ahh, the heartwarming sounds of a Canadian summer. As Canadians, we cram as much into our short summers as possible; and we love our summer toys. We ATV. We camp. We boat. And why? Cuz there’s no wifi ‘out there,' but the connection is unforgettable.

Now a skeptic might define camping as a vacation where you spend a fortune to live like a pauper; but true believers know, campers have s’more fun. But putting those wonderful graham cracker, toasted marshmallow, melting chocolate campfire delicacies aside, if truth be told, camping or boating can be expensive – very expensive.


 

By OMVIC Communications on Thursday, June 4, 2020

QUESTION

Vehicles that would have been completely unaffordable two decades ago are now financially accessible. Many consumers can buy the car of their dreams, with no money down, for a monthly, bi-weekly (or even daily) payment that has somehow become “affordable.” But how? Did cars get cheaper? Are we all significantly wealthier? Or is something else at play?



 

By OMVIC Communications on Wednesday, May 27, 2020

lease

Whether you choose to lease or purchase your next new vehicle, it’s crucial to make an informed and educated decision. Failing to do adequate research BEFORE your lease or purchase can have considerable financial implications. So if you’re considering leasing a new vehicle, ensure you understand how leasing works and decide if it’s right for you…

What is a Lease?

A lease is a long-term car rental since you’re only paying for part of the cost of the vehicle; you don’t actually own the vehicle unless you decide to pay the remaining amount at the end of the lease term. This remaining amount is called the “residual value.” Lease agreements are for a specific duration (typically 24-60 months) with a set monthly payment. Leasing is available for new and used cars.



 

By OMVIC Communications on Friday, May 22, 2020

online learning

Educating consumers on their car-buying rights is an integral part of OMVIC’s mandate. OMVIC believes that an informed consumer is a protected consumer. With our educational resources available online, consumers can improve their consumer confidence while staying safely at home.



 

By OMVIC Communications on Friday, May 15, 2020

news release icon

Following the reopening of auto dealerships in the province, (by appointment only), Ontario’s Vehicle Sales Regulator, OMVIC has released a comprehensive COVID-19 Crisis Guidelines: Guidelines for Dealership Sales Operations to help motor vehicle dealers operate while protecting the health and well-being of their employees, customers and the public.

The framework for OMVIC’s guidelines came from the industry-specific recommendations created by the province, and its public health agencies.



 

By OMVIC Communications on Friday, May 8, 2020

webinar

Although there is much uncertainty in the marketplace these days, one thing remains the same: the more informed you are about your consumer rights, the better off you will be when the time comes to buy a car. 

As Ontario Vehicle Sales Regulator, OMVIC has a mandate to protect and educate consumers. We do this in several ways including offering free car-buying seminars to school or community groups in Ontario.


 

By OMVIC Communications on Thursday, April 30, 2020

Beware of Curbsiders

Covid-19 hasn't stopped curbsider activity.

OMVIC’s Investigators have been busy cracking down on curbsiders while maintaining physical distancing rules and other provincial health guidelines.

 

By OMVIC Communications on Friday, April 17, 2020

QUESTION

As the current health crisis continues to evolve, some consumers have reached out to us with questions on navigating the changing marketplace. We’re featuring two questions related to COVID-19 on this week’s blog. 

I purchased a car on Friday from a relative and now I’m wondering how I would go about registering the car and paying taxes during the pandemic. 


Private sales still need to be completed through Service Ontario. They have a list of locations on their website indicating which ones are open. 
OMVIC has a lot of great resources including checklists, videos and tips for anyone interested in buying a car privately. Visit Tips for Buying Privately to learn more.

 

By OMVIC Communications on Tuesday, April 14, 2020

COVID

Pandemic or not, life happens.

Normally, when a consumer wants to buy a car, Ontario’s Vehicle Sales Regulator, OMVIC ‘s recommendation would be that they make an informed choice, whether that is buying privately or buying from a registered dealer. Should consumers opt to go the private sales route, they should know that they are forgoing the consumer protections available to them when they buy from a registered dealer.

But, on April 4, in response to preventing the spread of COVID-19, the Ontario government reduced the list of essential workplaces that can remain open. As a result, motor vehicle dealers’ showrooms across the province were ordered to close until further notice. Though many dealers in Ontario are able to sell vehicles online, not all dealers have the capability and resources at this time to do so.

 

By OMVIC Communications on Friday, April 3, 2020

Take Picture

COVID-19 has changed life for all of us, staying in is the new normal and much of our contact is virtual. For car-buyers, this means researching, and potentially completing the entire vehicle-purchase process,  online or remotely. Because this trend is growing in popularity, OMVIC has added resources to its website so that car-buyers can be informed and protected.


By OMVIC Communications on Tuesday, March 24, 2020

 4/14/2020COVID

Message from John Carmichael, OMVIC CEO and Registrar

COVID-19 is an unprecedented crisis for our stakeholders– dealers, salespeople and consumers – and for Ontarians and the world. OMVIC is committed to the health and safety of its staff and its stakeholders. OMVIC will continue to operate from remote sites and work with its stakeholders in these challenging times. While some service levels have been impacted, OMVIC remains committed to maintaining a fair and informed marketplace by protecting the rights of consumers and ensuring fair, honest and open competition for registered motor vehicle dealers during these challenging times.

The impact of COVID-19 will require all of us to adapt and have flexibility with what lies ahead. I have no doubt that we will be successful in facing these challenges.


By OMVIC Communications on Friday, March 20, 2020

Thaya (1)

When Thaya Gengatharan, OMVIC’s Director of Registration, received a detailed questionnaire from the Women & Automotive Leadership Forum some weeks ago, she assumed it was some sort of feedback survey.

She filled it in and then forgot all about it.

It wasn’t until people dropped by her offices to congratulate her that Gengatharan realized she was one of the recipients the 2020 Women & Automotive Leadership Award.

Each year, Cherokee Media, publisher of the AutoRemarketing Canada magazine, selects and honours accomplished women who work in the Canadian automotive sector and are leaders.

 

By OMVIC Communications on Thursday, March 12, 2020

news release icon

An Oakville dealership and four of its staff were fined a total of $21,500 for breaching the Motor Vehicle Dealers Act (MVDA) Code of Ethics.
Oakville Chrysler Jeep Dodge Ram Ltd., Reg Nimeck, Gordon Nimeck, Andrew De Clavasio and Camillio Comparone were disciplined by OMVIC, Ontario’s vehicle sales regulator, for failing to comply with Ontario’s all-in price advertising regulation.


 

By OMVIC Communications on Friday, March 6, 2020

news release icon

A Toronto General Motors (GM) dealership, Dean Myers Chevrolet Ltd., and 1125278 Ontario Limited, o/a Dealerwerx Leasing, both located at 3180 Dufferin St., North York, have currently closed their doors after the appointment of a receiver, Deloitte Restructuring Inc. (Deloitte), by the Ontario Superior Court of Justice. The application for appointing a receiver was made by the Royal Bank of Canada.

 

By OMVIC Communications on Friday, February 28, 2020

HOME WORK

When it comes to buying a vehicle in Ontario, it is crucial consumers do their research before making a purchase. Whether buying from a private seller or an OMVIC-Registered Dealer, homework will help prepare consumers to buy a car.

 



 

By OMVIC Communications on Monday, February 24, 2020

OMVICMailbag

From time to time, we feature a consumer question on the OMVIC blog, like this one, “If I sell a car by myself, or put it on Kijiji, does that make me a curbsider?

The simple answer is no—selling a car does not automatically make someone a curbsider. Anyone is entitled to sell his or her personal vehicle—that is, a vehicle that was purchased and owned for personal, family or household use. Curbsiders are in the business of selling cars. While they usually pose as private sellers, they buy cars, not for personal use, but to resell.



 

By OMVIC Communications on Friday, February 14, 2020

breakingup

Red roses, chocolate hearts, intimate dinners—it’s the clichéd, yet still wonderfully sentimental view of Valentine’s Day. But not all lovers are so lucky; in fact Valentine’s Day break ups have become de rigueur, ranking just behind spring break splits and the period “two weeks before” Christmas. WikiHow even has an eight step guide on “How to Break up With Someone on Valentine’s Day.”

It happens; not all relationships are built to last. Our love wanes. We grow bored. New models tempt us with exciting features, better handling, firmer suspensions; it’s irresistible. Yes, there’s nothing quite like the stimulating, even obsessive, love affair…with a new car. But how do you “break up” with your old ride?

 

By OMVIC Communications on Thursday, February 6, 2020

carforsale

So, you think you've found a nice used car. No accidents, good price…and only 131,000 kms. Roxy (not her real name) thought so too. Which is why in early 2019 she contacted the private seller and paid him $5,400 for the car. 

Unfortunately, the seller turned out to be a curbsider, an illegal, unlicensed dealer posing as a private seller, and the car—well, apparently it had discovered the fountain of youth, because it actually had more than 230,000 kms on it. 

Curbsiders often sell vehicles that are undisclosed rebuilt wrecks or odometer-tampered,” said John Carmichael, CEO and interim Registrar of OMVIC, Ontario’s vehicle sales regulator.  "And we have recently seen a significant uptick in the number of vehicles with rolled-back odometers sold by curbsiders.




 

By OMVIC Communications on Monday, February 3, 2020

OMVICMailbag

Consumers with car-buying or OMVIC related questions are encouraged to reach out to OMVIC’s Complaints and Inquiries team via email (consumers@omvic.on.ca) or phone 1-800-943-6002 ext.3942. However, consumers don’t have to wait until they buy a car to get in touch. In fact, sometimes the questions aren’t even about buying a car, like this one last week: 
“Would I be allowed to take the OMVIC Certification Course only for general education purposes?”


 

By OMVIC Communications on Friday, January 24, 2020

news release icon

Falsifying documents and failing to disclose significant accident histories of vehicles sold has resulted in a Newmarket car dealer having his licence suspended for 120 days. 


Ontario’s Vehicle Sales Regulator, OMVIC, issued a Proposal to Revoke the registration of Premium Cars Wholesale Ltd., 17065 Yonge St., Newmarket, after receiving serious complaints from numerous consumers and one dealer. Premium appealed the proposal to the Licence Appeal Tribunal, LAT, which, after a ten-day hearing, ordered the suspension.

 

By OMVIC Communications on Friday, January 17, 2020

car dealer

Everybody has their own list of concerns when it comes to buying a car. These concerns can be as specific as whether the car colour comes in a matte or, if you’re buying used, how many owners the vehicle has had. OMVIC suggests you start a conversation with the dealer to determine whether the vehicle you’re interested in will be a worthy investment.

 

By OMVIC Communications on Friday, January 10, 2020

Mandatory Disclosures

OMVIC received this question from Cathy, a consumer, who purchased a used vehicle from an OMVIC-registered dealer.

"I bought a used car. Had the car for one day and noticed the coolant was low, only to find out the coolant was leaking into the motor. What right do I have as a consumer?" Cathy.

 

By OMVIC Communications on Monday, January 6, 2020

Rearview mirror

Let’s cast one final look back at 2019 before it disappears from the rearview mirror forever!

As we head boldly into an exciting new decade, remember that when it comes to buying a car in Ontario, OMVIC’s commitment to your consumer protection and education remains as steadfast as ever.

 

By OMVIC Communications on Monday, December 23, 2019

OMVICxmas

Thinking about decking the driveway with a new set of wheels this holiday season? Before you go dashing all the way to the dealership or checking out the nice and naughty list in the online car classifieds, find out if you’re a Dasher or a Blitzen! Take OMVIC’s ‘smart’ car buyer quiz to find out.




 

By OMVIC Communications on Thursday, December 12, 2019

Boxing Day

Ah December, the holidays are here and a new year looms.

There’s a spirited hustle and bustle unmatched by any other season…. but then comes the rest of the interminably long, dark, soul-sapping winter. We graupel (that’s a pun, not a typo btw) with blizzards, white-outs, treacherous driving, Vitamin D deficiency; and, the excitement that led up to the holidays is replaced by a pining for spring…. a spring that seems an eternity away. Our coping skills are put to a frosty test.

 

By OMVIC Communications on Friday, December 6, 2019

Scams

If you’re looking to purchase a late model used car or truck, chances are you’ve checked out some of the online auto marketplaces such as Kijiji, AutoTRADER or others. While there are a lot of legitimate vehicles available through these sites, there are also online scams you should watch out for.

The best way to protect yourself against scams is to educate yourself, ask lots of questions, and learn to recognize red flags.

 

By OMVIC Communications on Thursday, November 28, 2019

Black Friday

How did Black Friday — the day of mega-amazing colossal unbelievable can’t-be-beat blow-out sales signifying the unofficial start of the Christmas shopping season — get its name? Some would say Black Friday marks the point many retailers turn a profit for the year, going from being “in the red” to being “in the black.” The more cynical among us might argue it’s consumerism run amok and a black mark on our society.  Though the origins of the name may be debatable, the lure of Black Friday is undeniable.

 

By OMVIC Communications on Friday, November 22, 2019

fourtypes

As consumers, we pay attention to brands. Brands tell us the quality and reputation of a product. The same can be said of Ontario’s mandatory branding program for vehicles.

Knowing what each brand means: Irreparable, Salvaged, Rebuilt and None will help to make an informed decision when it’s time to purchase a used vehicle and will also help to determine whether this is indeed a car you’d like to buy.

By OMVIC Communications on Friday, November 15, 2019

NWS

This Friday, November 15th to Sunday, November 17th, OMVIC will join over 500 exhibitors and 30,000 attendees for the 18th annual National Women’s Show in downtown Toronto at the Metro Toronto Convention Centre.

By OMVIC Communications on Friday, November 8, 2019

negative equity

There are some things which should last forever, like love, or a diamond ring, but a car payment is not one of them. Yet forever is how long it might feel if you take out an extended-term loan (e.g. 96 months), without educating yourself on the perils of negative equity—owing more for a car than it is worth.To avoid the pitfalls of an extended-term loan, consumers need to educate themselves and be honest about their needs and car-buying habits.

By OMVIC Communications on Friday, November 1, 2019

odometer rollback

At two a.m. on Sunday, November 3rd, Daylight Savings Time will officially end. We mark this event by turning our clocks back and getting in one more hour of sleep.

Only Daylight Savings Time–and of course, Cher–can turn back time, but there is a nefarious group who also tries to do it: curbsiders– illegal, unlicensed vehicle dealers who roll back odometers to increase the value of the vehicles they’re selling. 

By OMVIC Communications on Thursday, October 24, 2019

jackocar

As adults, little is as exciting and yet equally fearful as the Halloweens of our childhood…with perhaps one exception—buying a car. In that acquisition, many of us steel ourselves with the same heightened sense of “prepare for anything” as a nine-year-old on Halloween. Our fight-or-flight response is awakened; because this is, for most, a large purchase; it can be scary, and no one wants to get stuck with a lemon.
By OMVIC Communications on Thursday, October 17, 2019

news release icon

OMVIC, Ontario’s vehicle sales regulator, has ordered the immediate suspension of Hudson’s Fine Cars Inc., 3715 Keele St., Unit: 15 & 16, Toronto, and of the dealership’s  officer and director, Hamid Valizadeh. As a result, Hudson’s Fine Cars Inc. and Hamid Valizadeh cannot legally sell, lease, buy or consign vehicles.

In conjunction with the Suspension Order, a Proposal to Revoke the Registration of Hudson’s Fine Cars Inc., and Hamid Valizadeh, has also been issued.

By OMVIC Communications on Thursday, October 3, 2019

news release icon

OMVIC, Ontario’s vehicle sales regulator, has ordered the immediate suspension of 1833111 ONTARIO Inc., operating as Autoshow Orillia 2011, located at 454 West St. South, Orillia and of the dealership’s officer and director, Chadwick McIntyre.  As a result, McIntyre and Autoshow Orillia 2011 cannot legally sell, lease, buy or consign motor vehicles.

In conjunction with the Suspension Order, a Proposal to Revoke the Registrations of McIntyre, Autoshow Orillia 2011 and the dealership’s one salesperson has also been issued.

By OMVIC Communications on Thursday, September 26, 2019

homework

Whether you’re buying your first or twenty-first car, read up!

Just started college and need your own set of wheels? Embarking on a new job that requires having reliable transportation? Or maybe you’re a car-buying veteran and think you’ve got vehicle acquisition down pat - which by the way, research has shown to be unlikely. When it comes to dropping tens of thousands of dollars on a new vehicle, whether you’re a freshman or a senior, it’s a good idea to do your homework before heading to the dealership.

By OMVIC Communications on Friday, September 20, 2019

Taking delivery

 Taking delivery of a new car is exciting and emotional, but as emotional as it is, you must do your best to stay grounded and take the necessary steps to make sure your purchase goes smoothly. Here are seven steps to help you.

By OMVIC Communications on Thursday, September 12, 2019

Byrd

To Steven Byrd, the pursuit of excellence has always been a team effort. 

Since taking on OMVIC’s Director of Investigation’s role in June this year, Byrd has been busy familiarizing himself with the demands of his new role.

Byrd’s 33-year career has spanned across several sectors: military, policing, municipal and provincial governments, a Crown Corporation and now, motor vehicle sales regulation. There are however two common threads that have crisscrossed his professional journey.


 

 

 

By OMVIC Communications on Thursday, September 5, 2019

unfair Did you know that protections granted to consumers under the Consumer Protection Act (CPA) cannot be nullified in a contract? Ontario’s CPA is THE LAW. Read on to learn about the protections available to consumers under the CPA if a dealer commits an unfair business practice.
The CPA applies to most Ontario businesses including car dealerships. Under the CPA there are two types of unfair business practices: false, misleading or deceptive representations; and unconscionable representations. Consumers who face an unfair business practice may be entitled to cancellation of their contract for up to one year from the date of contract signing. 

By OMVIC Communications on Friday, August 30, 2019

man leaning on car Leaning back against the hood of your car is a potentially awesome picture for a car lover. But despite the photographic and artistic appeal, it’s not a picture many car owners would risk today, because we’ve learned a sometimes painful and costly lesson: those little metal rivets on our jeans love chipping and scratching away at a vehicle’s paint, and that road grit we didn’t even notice, will grind into a beloved car’s clear coat like a small piece of sandpaper. Yes, leaning on your car can be a bad idea, and leaning on someone else’s car—well that’s a whole other level of social faux pas—but even that is not as serious as a lien on a car.

 

By OMVIC Communications on Friday, August 23, 2019

Rental assistant

Because of their low price, rental vehicles may seem like an attractive offer to a car-buyer. While there are a number of perks, there are also some potential drawbacks that consumers need to be aware of. 


By OMVIC Communications on Friday, August 16, 2019

sale

Last month, Sharon and Christine (not their real names), went car-shopping. The pair visited dealerships in Sudbury and Sault Ste. Marie that had vehicles advertised online. 

But Sharon and Christine were not your average car-buying consumers: they were mystery shoppers and employees of Ontario’s vehicle sales regulator — (Ontario Motor Vehicle Industry Council). Their mission was simple: to ensure dealers and salespeople were in compliance with the all-in-price advertising provisions of Ontario’s Motor Vehicle Dealers Act (MVDA).

By OMVIC Communications on Friday, August 9, 2019

Windsor

As a result of charges laid by OMVIC, Ontario’s Vehicle Sales Regulator, a Windsor auto repair business and its owner, received significant fines for illegal vehicle sales.

By OMVIC Communications on Friday, August 2, 2019

conditions

Recently, OMVIC received this question: “I was planning to buy a used car, but my financing didn’t get approved, can I get my deposit back?"

Let’s assume that the person who wrote this question, signed a contract and the dealer was to arrange financing.

By OMVIC Communications on Friday, July 26, 2019

Complaint

When it comes to buying a car in Ontario, the majority of consumer/dealer interactions take place without a hitch, but when a transaction hits a pothole, consumers in Ontario can request advice or help from an OMVIC Complaint Handler.

But before filing a formal complaint with OMVIC, the regulator recommends consumers engage in the 2-step process mentioned below.

By OMVIC Communications on Friday, July 19, 2019

decal

By law, anyone who trades in vehicles in Ontario must be registered with OMVIC, Ontario’s vehicle sales regulatorthat’s every car dealer and salesperson.

We know that not everyone is going to buy a vehicle from an OMVIC-Registered dealer—some may choose to buy from a private seller—but buying from a registered dealer is ‘the safer way’ because of what you're legally entitled to.

By OMVIC Communications on Friday, July 12, 2019

Motorcycle

Did you know that OMVIC regulates motorcycle sales as well as car, RV and light truck sales?

If you’re considering hugging the curb and embracing clear blue skies this summer, then getting acquainted with your rights as a motorcycle-buyer is a very good start.

Each day, OMVIC staff field calls and emails from car and motorcycle buyers seeking clarity on their rights as a consumer. As a motorcycle-buying consumer, you have certain rights.

By OMVIC Communications on Friday, July 5, 2019

Quiz

Few among us can buy a car with little preparation. For most, purchasing a vehicle is a sizable investment that demands significant research. Before deciding on which vehicle best suits your lifestyle and budget, you should know what your rights are.

By OMVIC Communications on Thursday, June 27, 2019

auto finance

The majority of consumers borrow money for a vehicle purchase. Some choose to use a personal line of credit or arrange financing at their bank or credit union, but many have the dealer arrange the financing. This often makes sense—dealers have access to numerous lenders that may provide terms or rates unavailable elsewhere. But this doesn’t mean consumers shouldn’t carefully consider what is being offered and take steps to ensure they are getting the best possible finance rate and terms.

By OMVIC Communications on Friday, June 14, 2019

Education Officer

Although buying a car can be intimidating, learning your car-buying rights is one of the best ways to squash your fears. As part of OMVIC’s mandate to protect and educate consumers, OMVIC offers free seminars to Ontario residents looking to improve their car-buying knowledge.


By OMVIC Communications on Friday, June 7, 2019

7 Tips to Get You Started!

We’ve all heard the saying that geniuses are made not born. Child prodigies aside, genius is not innate; it’s the result of hard work, studying and applying what you’ve learned.

The same can be said of confident car-buyers.

And how does one become confident?

Easy. Enroll at the OMVIC Academy! Comprising five videos and featuring a car-buying guide, the OMVIC Academy was created to help consumers become smart, informed and yes—confident in their next car-buying experience.




By OMVIC Communications on Wednesday, May 29, 2019

Georgian Auto Show

Canada’s largest, outdoor student-run auto show returns this weekend! The Georgian College Auto Show, organized and staffed by students of the Automotive Business School of Canada, will take place on the Barrie Campus from May 31st to June 2nd and OMVIC will be there!



By OMVIC Communications on Wednesday, May 29, 2019

COMPLAINTS

"I have a few questions about my vehicle purchase agreement."

"If I purchased a non-motorized travel trailer at an OMVIC-Registered Dealer, can I still file a complaint?"

"Does the dealer need to provide a vehicle history report when selling a used vehicle?"

OMVIC’s Complaints and Inquiries team fields questions and complaints such as these regularly. Helmed by Tim Hines, this department receives and responds to hundreds of phone calls and emails per week. 

By OMVIC Communications on Thursday, May 16, 2019

Signing a contract

All shoppers know the checkout drill, you hand over your money, your goods are packaged and then the cashier tells you by rote, “You have 10 days to return or exchange, as long as you have the receipt.” You nod--you probably won’t return your purchase, but it’s nice to know that you could. You walk out the door, and live your life. So here’s a question. When you sign a contract to buy a car from a dealer, there is,

a.       A 24 hour cooling-off period

b.       A 48 hour cooling-off period

c.       A 10 day cooling-off period

d.       No cooling-off period




By OMVIC Communications on Friday, May 10, 2019

flooded cars

Did you know that damage to a vehicle caused by flood waters can be difficult to spot and can sometimes take months to show up?

A flood-damaged vehicle can be dangerous

Flood damage can cause corrosion inside a vehicle’s sensitive electronics or safety components. The results could be catastrophic: air bags could fail to deploy; engines could shut off at highway speeds or steering could fail—flood damaged vehicles are not safe for the road. If you’re shopping for a used vehicle, it’s imperative that you learn to spot the signs of flood damage.

By OMVIC Communications on Friday, May 3, 2019

7 Tips to Get You Started!

Everybody has their own list of concerns when it comes to buying a car. These concerns can be as specific as whether the car colour comes in a matte or, if you’re buying used, how many owners the vehicle has had. OMVIC suggests you start with these tips to begin a conversation with the dealer and determine whether the vehicle you’re interested in will be a worthy investment.

It is important to note that all Ontario dealers and salespeople must be licensed by OMVIC. So, if you’re buying from a dealer in Ontario, confirm that you’re buying from a registered dealer – look for the OMVIC-Registered Dealer decal or use the “ Find a Dealer/Saleperson” search button at omvic.ca. Remember: Only when you buy from a registered dealer do you benefit from consumer protection. If you buy privately and encounter problems, OMVIC cannot assist.

By OMVIC Communications on Tuesday, April 23, 2019

All in price advertising

Fifty-three per cent of Ontarians are either uninformed or misinformed when it comes to motor vehicle dealer advertising. According to OMVIC, Ontario’s vehicle sales regulator, only 47 per cent of Ontario’s car buyers know that if a dealer advertises a price for a new or used vehicle, that price must include all fees and charges the dealer intends to collect, with the exception of HST and licensing (and safety standards certificate if the vehicle is advertised as unfit).

Unfortunately, OMVIC still encounters some dealers adding fees to their advertised prices which is why the regulator has re-launched its province-wide consumer awareness campaign. 


By OMVIC Communications on Thursday, April 18, 2019

Arif Adan Syed A Markham area man has been charged after allegedly trying to sell a car with a rolled-back odometer to an undercover shopper from OMVIC, Ontario’s vehicle sales regulator. The charges came just weeks after 34 charges were laid against the man for the same alleged activity.

Arif Adnan Syed, 36, of Markham, is charged with curbsiding (acting as a dealer without registration) in violation of the Motor Vehicle Dealers Act (MVDA) and with committing an unfair business practice (making a false, misleading or deceptive representation), in contravention of the Consumer Protection Act (CPA). Note: All charges are currently before the court; they are only allegations until proven.

 


By OMVIC Communications on Thursday, April 11, 2019

Woman car breakdown

 “I saw a 2006 Ford advertised on Kijiji for $1,600 ‘as is’ or $1,900 certified, so I arranged to meet the seller. The car looked decent: no rust, no dents or scratches. It was comfortable and very clean inside.”- Anonymous, Toronto car buyer.

At first glance this car buyer, let’s call her Sheila, agreed to—what appeared to be— ‘a pretty good deal’ for an older, used vehicle. Unfortunately, after buying the car, Sheila learned that ‘a pretty good deal’ was ‘too good to be true.’


By OMVIC Communications on Wednesday, March 27, 2019

news release icon

Illegal vehicle sales and odometer tampering have resulted in a 30-day jail sentence for a Mississauga man. Szymon Kozlowski, was found guilty of curbsiding—acting as a dealer without registration—contrary to the Motor Vehicles Dealers Act (MVDA), and of committing an unfair business practicemaking a false, misleading or deceptive representation—in contravention of the Consumer Protection  Act (CPA).


By OMVIC Communications on Friday, March 15, 2019

Academy guide

OMVIC is packing up and hitting the road to be part of the Ottawa Gatineau International Auto Show March 21st to the 24th, at the Shaw Centre.This year the OMVIC booth will feature our brand new educational initiative, The OMVIC Academy.


By OMVIC Communications on Thursday, March 7, 2019

car for sale

March is Fraud Prevention Month, as such OMVIC is reminding consumers to beware of curbsiders; illegal unlicensed dealers who often pose as private sellers. Some operate from small automotive businesses (repair shops, rental companies, etc.). Others spend their time behind a computer screen, lying in wait in online marketplaces, ready to pounce on unsuspecting consumers. In fact, 25% of online private vehicle sale ads are 'actually' placed by curbsiders.


By OMVIC Communications on Friday, March 1, 2019

computer scam wallet

March marks the beginning of Fraud Prevention Month, an undeniably important campaign designed to help Canadians recognize, report and reject scams. While it’s great to raise awareness every March, OMVIC recommends this practice all year long, especially if you are planning on buying a car online.


By OMVIC Communications on Friday, February 22, 2019

news release icon

OMVIC has ordered the IMMEDIATE SUSPENSION of 519224 Ontario LTD. o/a Tom Pirie Motor Sales, 190 Lombard Street, Smiths Falls, and of Thomas Pirie, officer and director of Tom Pirie Motor Sales. As a result, Pirie and Tom Pirie Motor Sales may not legally sell, lease, buy or consign motor vehicles. Consumers are warned not to buy or lease motor vehicles from, or sell or consign motor vehicles to, Tom Pirie Motor Sales, RV Kemptville or Thomas Pirie while the dealer’s registration is suspended/terminated.


By OMVIC Communications on Friday, February 15, 2019

omvic academy

Buying a vehicle, whether new or used, can be confusing—perhaps even intimidating. And while the thought of acquiring a new vehicle is exciting, the process can be stressful. So if a consumer is about to enter into the car-buying process feeling unprepared or ill-equipped, The OMVIC Academy has resources that will ensure they are entertained as they become confident and informed car buyers.

By OMVIC Communications on Wednesday, February 6, 2019

OA Car Show

February is for lovers. February 14this the most romantic day of the year for couples (and maybe the most oppressive day of the year for singles), but did you know about the other special days in February celebrating different kinds of love? February 5th is National Weatherman’s Day, the 26th is “tell a Fairy Tale Day” and the 15th is the “International Day for Car Lovers.”

By OMVIC Communications on Thursday, January 31, 2019

ref guide intro

OMVIC has been providing consumer protection to Ontario’s car buyers for over 20 years, but not everyone knows OMVIC's mandate and how it is carried out. To help explain our mission, we created a quick reference guide.

By OMVIC Communications on Thursday, January 31, 2019

news release icon

A Markham area man and woman are facing dozens of charges related to the alleged illegal sale of vehicles (curbsiding), many with rolled back odometers.  

Investigators for OMVIC, Ontario’s vehicle sales regulator, found the accused bought 26 vehicles in 2018, many with very high mileage. Then, posing as private sellers, they offered the vehicles for sale on Kijiji. The odometers of many of the vehicles had been rolled back by significant amounts — in some cases, 200,000 to 300,000 kms . Euro Premium Auto Ltd., a corporation directed by one of the accused, was used to acquire many of the vehicles.  

By OMVIC Communications on Thursday, January 24, 2019

negative equity

Friday, January 25th is “Opposite Day.” We’re not sure who invented this special day, but we think it must be the same committee who decreed May 24th “National Scavenger Hunt Day” or August 12th “Middle Child Day.”

There seems to be no real consensus on how to celebrate Opposite Day – some eat breakfast for dinner or wear their clothes backwards. For OMVIC, Opposite Day is the perfect time to talk about negative equity, an expression that reveals itself to be contradictory. Negative Equity, just like “jumbo shrimp” and “confirmed rumour”, is an oxymoron.

Defining Negative Equity   

Negative equity actually means that you owe more for a car than what it’s worth. It becomes an issue when you want to trade in that car you still owe money on.   
By OMVIC Communications on Friday, January 11, 2019

lease

If you’re thinking of leasing your next vehicle, it’s crucial to make an informed decision. Failure to do so could result in financial headaches down the road.

What is a Lease?

A lease is like a long-term car rental - you don’t actually own the vehicle. A leasing agreement typically runs over a series of months (36, 48, 60) with a set monthly payment. Leasing is available for both new and used cars.

The dealer and the company that owns the leased vehicle (lessor) are most often not the same organization. The dealer helps arrange the lease and offers other services to the consumer (lessee). Generally, the dealer does not handle the monthly lease payments and is not the organization with which you sign the lease; these functions are performed by an independently owned and operated finance company

By OMVIC Communications on Friday, January 4, 2019

TPL presentation

As we slip into the driver’s seat and head out on the road in 2019, let’s look back in the rear view one more time. 2018 saw OMVIC on the road educating consumers about their buying rights and promoting industry professionalism by ensuring dealers and salespeople were informed of the regulations governing vehicle sales in Ontario.  

By OMVIC Communications on Thursday, December 20, 2018

news release icon

OMVIC, Ontario’s vehicle sales regulator, is warning consumers not to purchase vehicles from Arif Adnan Syed, Hafsa Nasser or Syed’s company, Euro Premium Auto Ltd. Note: Euro Premium is not a registered dealer.

OMVIC believes Syed and Nasser are curbsiders — illegal, unlicensed dealers. Operating from a home in central Unionville, the couple are allegedly buying high mileage vehicles and then, posing as private sellers, offering them for sale on Kijiji. The odometers of many of the vehicles sold have been rolled back by significant amounts — in some cases, 200,000 to 300,000 kilometres.

 

By OMVIC Communications on Thursday, December 13, 2018

Vehicle History Report

 Recently, OMVIC received this question:

“I’m considering buying a used sedan. It is two years old and has 20,000 km on it. Unfortunately, the OMVIC-Registered Dealer is not willing to show a CarFax report. My question is, “Is the dealer required by OMVIC to show a CarFax report?”

The short answer is…

No.

Instead, dealers are required to make 22 mandatory disclosure requirements related to a vehicle’s past use, history and condition, including accident repairs greater than $3,000 and the true distance a vehicle has travelled, but there is nothing in the Motor Vehicle Dealer’s Act (MVDA) that requires them to provide a history report like CARFAX Canada or AutoCheck (note: AutoCheck is only available to dealers)

By OMVIC Communications on Friday, December 7, 2018

Naughty Nice Blog


Thinking about decking the driveway with a newer set of wheels this holiday season? Considering buying that vehicle privately? Well, OMVIC suggests you check this list twice to help you spot the naughty sellers, so you only buy from the nice.
By OMVIC Communications on Friday, November 30, 2018

Car financing

Buying a vehicle is a decision that should only be made after careful consideration, and for most consumers, one of those major considerations is how to finance the purchase.

The majority of consumers borrow money when buying a vehicle. Some choose to use a personal line of credit or arrange financing at their own bank or credit union, while many have the dealer arrange financing.

Having the dealer arrange financing often makes sense—dealers have access to numerous lenders that may provide terms or rates unavailable elsewhere. But this doesn’t mean consumers shouldn’t carefully consider what is being offered and take steps to ensure they are getting the best possible finance rate and terms.

By OMVIC Communications on Friday, November 23, 2018

Black Friday

How did Black Friday — the day of mega-amazing colossal unbelievable can’t-be-beat blow-out sales signifying the unofficial start of the Christmas shopping season — get its name? Some would say Black Friday marks the point many retailers turn a profit for the year, going from being “in the red” to being “in the black.” The more cynical among us might argue it’s consumerism run amok and a black mark on our society.  Though the origins of the name may be debatable, the lure of Black Friday is undeniable.

 

By OMVIC Communications on Friday, November 16, 2018

brand conscious man Admit it. Most of us can be…a little superficial.  Maybe your winter coat is Canada Goose, your boots are Sorel and your fleece is Arc’teryx; you order double ristretto venti half-soy nonfat decaf organic chocolate brownie iced vanilla double-shot gingerbread Frappuccino extra hot with foam whipped cream upside down double blended, one  Low and one NutraSweet, and ice because it’s Starbucks and no one drinks ‘coffee’ anymore, and; you want to buy that ruggedly sexy SUV you’ve seen on safari travel shows; the one all the celebs drive, cuz you know, it  will undoubtedly impress your friends.  Yes, about some things – we can be brand snobs.

 

By OMVIC Communications on Friday, October 26, 2018

news release icon A former Scarborough car dealer, Min Tian o/a Nice Auto Sales, pleaded guilty to retaining an unregistered salesperson, contrary to the Motor Vehicle Dealers Act (MVDA), and was fined $12,500. Tian was charged by OMVIC, Ontario’s vehicle sales regulator, for allowing her husband, Zhijun Wang, to use her OMVIC Registration and ID to gain access to wholesale vehicle auctions where he purchased numerous vehicles. Many of the vehicles were then sold with rolled back odometers or altered VIN’s. Wang was also charged by OMVIC for acting as an unregistered salesperson: he was convicted and fined $25,000

By OMVIC Communications on Thursday, October 18, 2018

gavel On a wintery day in 2016, roads slicked with freezing rain, Tian Cheng Kuang was behind the wheel of his 2013 Mercedes Benz C350 and found himself sliding into the Hyundai Sedan stopped in front of him. Kuang stated he wasn’t going fast but when he stepped from his car he found “the front end almost fell off,” and he wondered, “how come my Mercedes Benz isn’t stronger than a Hyundai?” The answer, it turned out, had everything to do with the history of the Mercedes and resulted in the dealer who sold Kuang the car being charged by OMVIC, Ontario’s vehicle sales regulator, for making false, misleading or deceptive representations in contravention of the Consumer Protection Act (CPA).

By OMVIC Communications on Friday, October 5, 2018
Talking Turkey

The way people communicate today…has changed, especially when texting. It’s almost a
new language: “TTFN” “IMHO” “SMH” “AFAIK.” We may pretend we understand, but secretly we’re making a mental note to look up those abbreviations later.  All those capital letters, numbers and abbreviations— it makes one long for the days of handwritten correspondence when we actually took the time to spell out words.

Little is more confusing than acronyms. You know what an acronym is, right? That would be an  abbreviation formed from the first letter of other words and pronounced as a word, as in OMVIC [spell this out phonetically] the Ontario Motor Vehicle Industry Council—not to be confused with an initialism—an abbreviation consisting of the first letter of other words, but pronounced separately as in MTO, the Ministry of Transportation of Ontario.

By OMVIC Communications on Wednesday, September 19, 2018
shiny pink car
Buying a car is a huge financial commitment. As such, no one wants to end up with buyer’s remorse due to unexpected repairs, or realizing soon after purchase that the vehicle has undisclosed accident damage. Ontario’s consumer protection laws requires registered dealers to disclose if a vehicle requires repairs to major components or if it has been involved in a collision that resulted in more than $3,000 damage.

 

By OMVIC Communications on Thursday, August 30, 2018
Taking delivery

Pre-Delivery Inspection: Important Steps to Take

Bought a new car and waiting to take delivery? Make sure the excitement you feel lasts for days and isn’t snuffed out by any unexpected disappointments. Keep calm and take your time; ensure all your questions/concerns are answered to YOUR satisfaction. To help with this process, OMVIC recommends making a ‘vehicle delivery’ checklist: 

 


By OMVIC Communications on Friday, August 24, 2018
Dealer fees

Recently a consumer wrote to OMVIC:

We recently purchased a used vehicle from an OMVIC Registered Dealer

We were charged an administrative fee of $199. We questioned this and were given a vague answer; the salesman insinuated this was a normal charge. I thought dealers couldn’t add fees.”

There can be some confusion when it comes to All-in Price Advertising. So let's clarify.




By OMVIC Communications on Friday, August 17, 2018
Back to school

You’ve known for a while that this day would come.  And when your kids argued with you about the unfairness of curfews or doing chores, you might have even longed for it, but now that it's time for your darling daughter or son to head off to university or college, you realize you’re not prepared for them to leave home. Don’t worry about them…they’re more than ready. In an effort to stave off empty nest syndrome, you decide to get your offspring a car—nothing too fancy, just a cheap yet decent set of wheels, so they can drive home to visit at Thanksgiving, Christmas, Reading Week, or when they need to get four loads of laundry done.  


By OMVIC Communications on Thursday, August 9, 2018
EV rebate

Electric Vehicle (EV) buyers who are expecting to receive a rebate from Ontario soon-to- be-cancelled Electric and Hydrogen Vehicle Incentive Program (EHVIP)should take steps to protect themselves from possible increased costs when signing a purchase contract. According to the Ministry of Transportation (MTO), in order for an EV buyer to qualify for the incentive (most rebates are between $7,000 -$14,000 depending on the EV purchased):

1. the vehicle purchased must be on MTO’s list of eligible vehicles
2. the dealership had to confirm the vehicle as part of its eligible inventory (in stock or ordered) with the MTO by July 16th
3. the customer has to take delivery of the vehicle before the program ends in September.


By OMVIC Communications on Thursday, August 2, 2018
girl taking picture of car advertisement Car-buyers have the right to expect Ontario dealers to include all fees and charges the dealer intends to collect, with the exception of HST and licensing (and safety standards certificate if the vehicle is advertised unfit/as-is) in any advertised price. It’s been the law since 2010.

Unfortunately though, research conducted by OMVIC, Ontario’s vehicle sales regulator, has uncovered two significant problems: less than half of Ontario car-buyers know they have a right to all-in pricing; and, many are being overcharged because some dealers continue to add fees on top of their advertised prices.


By OMVIC Communications on Thursday, July 26, 2018
Questions to ask before buying a new car from a registered dealer

The new car you’ve seen at the dealership makes your heart pound; your pulse race and the thought of driving it makes you a little giddy. It must be love. You know what they say, first comes love, then comes…car ownership. However, before the dealer can pronounce you ‘car owner and car’, you need to take a step back and ask some serious questions.

Because, let’s face it, buying a new car is a lot like getting married: if you don’t do proper research and ask the right questions you can end up making an expensive mistake you’ll regret for years.

So, think of OMVIC as your marriage coach—here to help you start that discussion that will ensure the relationship between you and new your car is a happy and long lasting one.


By OMVIC Communications on Friday, July 13, 2018
Buying a car in Ontario? Do your homework

When it comes to buying a vehicle in Ontario, it is important consumers do their homework before purchasing. But what exactly does that entail? We've come up with a h-o-m-e-w-o-r-k mnemonic will help consumers make an informed purchase whether buying from a private seller or an OMVIC-Registered Dealer. So, roll up your sleeves and get ready to do some H-O-M-E-W-O-R-K!


By OMVIC Communications on Thursday, July 5, 2018
Lean on me

Warning. This story requires the reader to hum and sing along. Readers may become better educated car-buyers, but, may have a song stuck in their head for a minimum of 12 hours.

Hmm hmm hmm hmm
Hmm hmm hmm hmm
Hmm hmm hmm hmm
Some…times in our lives, we all have pain
We all have sorrow
But, if we are wise
We know that there's, always tomorrow

Go ahead—sing it out loud. No one on the train is watching ;)

Lean on me, when you're not strong
And I'll be your friend
I'll help you carry on….

“Lean on Me”—the immortal classic by Bill Withers. Ranked 208 on Rolling Stones list of the 500 Greatest Songs of All Time; it still feels as good today as when it was released 45 years ago. But there are times when you most definitely don’t want to be leaned on; or technically, ‘liened’ on. Like when you trade in a car for a new(er) one.


By OMVIC Communications on Friday, June 29, 2018
car salesman illustration

You’ve found the used car of your dreams at a dealership at a price you can afford.  In fact, you’ve been circling the dealership for a few days to check that “The Cruisin' Canary” (the perfect name for your car) hasn’t left the lot with the wrong owner.

Today is the day you’ve decided to take the plunge and move towards committing to your four-wheeled partner.

Well, all right then.

You can do this. You’ve got a plan.

You’ll saunter in, talk to the dealer, see how The Cruisin' Canary handles on a test drive and take things a step further.

You’re a smart consumer, you’ve done your research, you know your rights and have the OMVIC consumer inquiries phone number (1-800-943-6002 ext. 3942) on speed dial. You’ve got your wallet, phone, those pesky prescription glasses and mostly importantly, your power socks on, there’s just one more thing you need to take with you: the right questions!


By OMVIC Communications on Friday, June 15, 2018
Buying a car takes moxie

Buying a car, especially buying a car privately, takes more than money. It takes moxie - you know, pluck, spunk, nerve, tenacity, guts, grit…yeah, moxie! Not only do you have to know the right questions, you need to be bold enough to ask them.
If you’re buying from a private seller, as hundreds of thousands of Ontarians do each year, you need to take the necessary steps to protect your interests and to ensure you are not dealing with a curbsider.


By OMVIC Communications on Thursday, May 31, 2018
Georgian College Auto Show

Organized and staffed by students in the Automotive Business School of Canada, Georgian’s Auto Show is the largest of its kind in North America attracting up to 15,000 visitors from across Ontario.

 

By OMVIC Communications on Thursday, May 24, 2018
Free Car-Buying Seminars Teach Consumers How to Buy a Car in Ontario

Buying a car is one of the most expensive purchases a consumer will make in their lifetime. It is a transaction that requires thought, research and knowledge. It’s important that consumers educate themselves BEFORE entering into an agreement to purchase a vehicle.

As Ontario’s vehicle sales regulator, OMVIC offers FREE Car-Buying Seminars to consumer and community groups.

 

By OMVIC Communications on Friday, April 27, 2018

Happy Woman With CarTwo friends at a café:

Scott: Why do you look so happy?

Dee: I’ve met someone perfect—kind, thoughtful and romantic.

Scott: You say that after every date!

Dee: But this one’s different! He’s seen me wearing my mouth guard and he doesn’t care that I can’t cook. I have finally found unconditional love!

Ah, the elusive unconditional love; while it may be what so many of us long for, it is not the type of love you should pursue when you buy a vehicle. To put it bluntly: steer clear of falling in unconditional love with a car. In fact, when buying a car, conditions can be your best friend.

 

By OMVIC Communications on Friday, April 20, 2018
Oshawa Vehicle Salesperson Sentenced to 180 Days in Jail

A former Durham Region motor vehicle salesperson, who “victimized and betrayed” his customers, will be going to jail for the second time in less than a year. Ryen Maxwell, a once-registered salesperson at “Countryside Motors” and “Westbridge Vehicle Sales and Leasing” in Oshawa, has been sentenced to 180 days in jail for 10 breaches of the Motor Vehicle Dealers Act (MVDA) and the Consumer Protection Act (CPA).

 

 

By OMVIC Communications on Friday, April 13, 2018
Born to be wild? Know your rights?

Get your motor runnin'
head out on the highway
lookin’ for adventure
and  whatever comes your way

Steppenwolf was definitely not talking about packing up the station wagon, programming the GPS, adjusting the climate control and arriving at a destination looking fresh and relaxed. ‘Born to be Wild’ is about feeling the exhilaration and adrenalin that only riding a motorcycle on the open road can give you.

 

By OMVIC Communications on Wednesday, April 4, 2018
woman and broken down vehicle

“I saw a 2003 Chevrolet advertised on Kijiji for $1,500 ‘as is’ or $1,800 certified, so I arranged to meet the seller. The car looked good. It was comfortable - leather seats and power everything, including a sunroof.”

– Anonymous Toronto car buyer


At first glance this car buyer, let’s call her Amanda, found what appeared to be a pretty good deal--at least for an older, used vehicle. However, that ‘pretty good deal’ was in fact ‘too good to be true’. The private seller was actually a ‘curbsider’, an illegal, unlicensed dealer. And the car? Well, it had major mechanical problems.

 

By OMVIC Communications on Tuesday, March 20, 2018
rolled-back odometer

If checking out all those cars, trucks and SUVs at the Ottawa Gatineau International Auto Show has you thinking about buying or leasing, make sure you also stop by OMVIC’s booth (Level 2) and bring your car-buying questions!


And, if meeting the friendly OMVIC team isn’t enough of an incentive, we will also be handing out branded keychains, to remind you that OMVIC is here to help with your car-buying experience. Not only is this keychain attractive and stylish, it’s also multi-purpose, serving as a handy tire tread depth gauge. Don’t miss out on your chance to get one! The show runs from March 22 to March 25, at the Shaw Centre.

 

By OMVIC Communications on Friday, March 16, 2018
rolled-back odometer

With today’s modern, tech savvy vehicles - are rolled-back odometers a thing of the past? Or, are roll-backs making a comeback?


Rolled-back odometers are rarely an issue with vehicles sold by OMVIC-Registered Dealers, partially because the consequences can be severe. They could be charged/prosecuted, disciplined and/or lose their licence. And, of course, they have to take back the vehicle and return all monies to the consumer (note: there are time limits for contract rescission). While roll-backs are not a major problem with vehicles sold by dealers, rolled-back odometers are a significant and growing problem amongst vehicles sold by curbsiders and dishonest private sellers.

 

By OMVIC Communications on Thursday, March 8, 2018

two women shopping on their mobile phones Professional scammers love to troll popular websites like Kijiji, AutoTRADER and Craigslist, preying on unsuspecting consumers with their phony car ads. It’s how they make their money. And they’re really good at it!

Most of these phony online car ads closely resemble a typical car ad placed by a legitimate private seller, it’s not until the consumer calls that it all starts to go sideways. They’re told fake, made-up stories, i.e. the seller has divorced or relocated and the car is in storage (or someplace similar but inaccessible), or that the seller is actually a dealership located in the U.S.

By OMVIC Communications on Thursday, March 1, 2018
shamrocks and green car

Everyone loves a good deal, especially when it comes to a new set of wheels. So how do you find one… or rather, ‘when’ do you find one? The week before Christmas? The last week of any month? St. Patrick’s Day perhaps??


While the ‘Luck of the Irish’ has been legend since the North American gold and silver rushes of the 19th century, capturing a leprechaun or perilously hanging nearly inverted to press lips against a non-descript stone atop Blarney Castle, is not a prerequisite to getting the ‘best deal’.

 

By OMVIC Communications on Wednesday, February 21, 2018

2018 CIAS It’s your last chance to see the latest in automotive innovation and style all under one roof! With over 600,000 square feet of dazzling displays and engaging exhibits, the Canadian International AutoShow wraps up 6pm, Sunday, February 26 at the Metro Toronto Convention Centre.

 

By OMVIC Communications on Friday, February 9, 2018

chocolate carForrest Gump’s mama was right – “life is like a box of chocolates; you never know what you’re gonna get.”

Who doesn’t love the taste of a delicately handcrafted, square shaped, chocolate covered caramel - with a little sprinkle of sea salt on top? It’s divine! But when you bite into a similarly square shaped chocolate and are met with a pungent, medicinal orange flavour or a thick, white mystery filling… you can’t help but feel deceived.

Buying a car privately can sometimes leave you with a similar feeling of disappointment. Albeit, on a far greater scale, not to mention you can’t get the bad taste out of your mouth by simply disposing of the disappointment discreetly into a tissue.

 

By OMVIC Communications on Thursday, February 1, 2018

Car with Heart“My friends say I don’t look a kilometre over 85,000.” Meanwhile, what the unsuspecting, hopeful single who swiped right doesn’t know is that deceitful old Buick’s odometer has been rolled back 100,000 km.

 “I keep my body in great shape!!” Yeah right, that Venza was a complete write-off with structural damage that cost over $14,000 to get into “great shape”.

Both are classic cases of “carfishing”, quite similar to what online daters refer to as “catfishing”… simply, false advertising.

 

By OMVIC Communications on Friday, January 26, 2018
 Negative Equity car piggy bank

Shopping for a new car? Before starting the hunt, you should ask yourself: “How much car can I afford?”

Costs that come with buying a car

Let’s break this down a little bit further. You need to think ‘big picture’ when considering making a significant purchase, like a car. Unlike real estate, most vehicles are a depreciating asset that begins losing value the very second you turn the key in the ignition to drive it home. So what are some of the costs that you need to consider? 


By OMVIC Communications on Friday, January 19, 2018
Private seller

Buying a new car can, and should be, a very exciting experience. When buying a used vehicle, consumers really only have two options: buy from a dealer/salesperson or buy privately. But remember, car-buyers are only protected by Ontario’s consumer protection laws when they purchase a vehicle from an OMVIC-Registered Dealer and therefore must take extra care when buying privately.




By OMVIC Communications on Thursday, January 11, 2018
 Signing a contract

You've signed on the dotted line and taken possession of your new vehicle—congratulations! It was everything you dreamed of and more.

Suddenly you discover that 2018 Nissan 370Z Coupe has 3,000 more kilometres on it than what’s noted on your bill of sale.

Can you cancel the contract and take it back?


By OMVIC Communications on Friday, December 15, 2017
 Reindeer in traffic

Thinking about decking the driveway with a new set of wheels this holiday season? Before you go dashing all the way to the dealership or checking out the nice and naughty list in the online car classifieds, find out if you’re a Dasher, or Blitzen? Take OMVIC’s ‘smart’ car buyer quiz to find out:



By OMVIC Communications on Tuesday, December 12, 2017

 Rudolph the red nosed reindeer song

You know Dasher and Dancer and Prancer and Vixen, Comet and Cupid and Donner and Blitzen. But do you recall…the “458 Italia Speciale?”

Rumours swirling around the North Pole claim Santa Claus is considering trading in his trusty team of reindeer for a 597 horsepower “black prancing stallion”. According to the elvish grapevine, the Ferrari’s front and rear movable flaps cut drag and its side slip angle control are better able to tackle unpredictable equatorial cross-winds. An elf at S.L.E.D. (Santa’s Lead Engineering Department), who wants to remain anonymous, described the current sleigh as having the aerodynamics of a “flat-sided igloo”.


By OMVIC Communications on Friday, December 8, 2017
 Carbuying for newbies

Many car enthusiasts will tell you there are two types of people in the world: people who love cars; and, people who are wrong. The former, people who love cars, enjoy going to dealerships and taking the latest models for a test drive. They litter their conversation with terms like, “torque, turbo lag, dual-clutch automatic and direct injection”, while those of us in the latter group, the ones who are ‘wrong’, stare blankly whilst listening to these aficionados.


By OMVIC Communications on Wednesday, November 22, 2017
 Black Friday It is commonly held that Black Friday – the day of mega-amazing colossal unbelievable can’t-be-beat blow-out sales signifying the unofficial start of the Christmas shopping season – is so named as it marks the point many retailers turn a profit for the year, going from being “in the red” to being “in the  black.” The more cynical might argue it's consumerism run amuck and a black mark on our society, and perhaps for good reason.
By OMVIC Communications on Monday, November 13, 2017
 Aerial View Parking Lot

At least five days a week, Kelly Hult, college student and single mom of two toddlers (with a third on the way), commutes half an hour to school in Sault Ste. Marie. “My car didn’t handle the snow-covered highways very well,” explained Kelly with understated charm. “That’s why I decided to trade my 2011 Chevrolet Cruze for a slightly older pickup truck.” She settled on a 2008 Chevy Silverado.


By OMVIC Communications on Wednesday, November 8, 2017
 Aerial View Parking Lot

All-In Price Advertising is the law in Ontario. If an OMVIC-Registered Dealer advertises a price for a vehicle (new or used), that price must include ALL fees and charges the Dealer intends to collect – minus the licensing fee and HST.

 

However, as with many rules in life, there are exceptions. 


By OMVIC Communications on Friday, November 3, 2017
Halloween scene

Jack-o-lantern flames gutter in a chill wind. Discordant music echoes from once serene suburban houses. Lights strobe disorientatingly. Macabre figures adorn once neatly pruned trees. Grave markers appear with eerie and disturbingly piled leaves on lawns that were just yesterday pristine. Eyes narrow….senses heighten.  Ah yes…Halloween.  A time for fear….and fun. The little kids get 2 hours of costumed candy collection; and the bigger kids (i.e. most of us) break out our favourite horror films. So many of us love to get scared. There’s a visceral reaction to it – it awakens our primal “fight or flight” response.



By OMVIC Communications on Monday, October 23, 2017
 Rental car Rental vehicles are usually of the current or previous model year, with relatively low mileage and factory warranty. And because it’s used and there’s no freight or PDI charge they often come with a discounted price. But there are some consumers who forego these benefits and steer clear of daily rentals.

By OMVIC Communications on Tuesday, October 3, 2017

Official OMVIC decal OMVIC is celebrating its 20th anniversary of providing consumer protection to Ontario’s car buyers, but not everyone knows about this regulator, what they do and how they can help.



By OMVIC Communications on Tuesday, September 12, 2017

There’s a new danger riding in on a storm for used car buyers—flood-damaged vehicles. “Authorities in the US have told us they expect about half a million vehicles to be flooded as a result of Hurricane Harvey alone,” said Tom Girling, Director of Investigations for OMVIC, Ontario’s vehicle sales regulator. “And they expect many of them will end up being exported—including to Canada.”



By OMVIC Communications on Tuesday, August 29, 2017
Vehicles that would have been completely unaffordable two decades ago are now financially accessible. Many consumers can buy the car of their dreams, with no money down, for a monthly, bi-weekly (or even daily) payment that has somehow become “affordable.” But how? Did cars get cheaper? Are we all significantly wealthier? Or is something else at play?




By OMVIC Communications on Friday, August 25, 2017

Do know the difference between buying a car from a dealership and buying privately? OMVIC staff will be happy to answer your car-buying questions and provide you with information about your car-buying rights at IMPORTFEST! 




By OMVIC Communications on Friday, August 18, 2017

Sending a “child” off to university or college can be traumatic – for the parents of course; the kid will be just fine. So to make it easier to keep ‘em coming home for more than just Thanksgiving and spring break, some parents will head out with their teens on an elusive hunt for a decent, but cheap, set of wheels. It’s worth noting decent and cheap can be difficult to find in peaceful coexistence in the automotive jungle.




By OMVIC Communications on Friday, August 11, 2017

When you owe more for a car than what it's worth, you have negative equity. Follow our infographic to find out how easily it can happen.




By OMVIC Communications on Wednesday, August 2, 2017
Ontario’s vehicle sales regulator is providing educational information and tips to consumers who are financing their next car-purchase. “Traditionally the most common source of complaints received by OMVIC relate to vehicle condition or contract cancellation” explained John Carmichael, OMVIC CEO and Registrar. “However we are noticing an increase in complaints specific to finance agreements; and in the past few years, this has led to a number of dealers facing charges or licence revocation.”

By OMVIC Communications on Wednesday, July 19, 2017

OMVIC, Ontario’s vehicle sales regulator, has ordered the immediate suspension of 1828780 Ontario Inc. o/a D L Auto Brokers, operated by Darrel Legare at 581 Lakeshore Drive, North Bay. As a result, Legare and D L Auto Brokers may not legally sell, lease, buy or consign vehicles. 


By OMVIC Communications on Thursday, July 13, 2017

Thinking about buying a used car? There is a lot of information out there, so paring down that information to what is essential can seem like a daunting task. 

Once you have narrowed down your options on budget and brand of vehicle and are ready to start visiting dealerships, knowing about mandatory disclosure requirements is essential.  


By OMVIC Communications on Thursday, July 6, 2017

So what exactly is a lien?
A lien is a legal “encumbrance” registered on a person’s property to secure a debt the property owner owes to another person/business (commonly a bank/lender). In the case of a car loan, a bank (or finance company) will register a lien against the vehicle giving them the right to take possession of it should the borrower default on the loan and to sell the vehicle to recoup the outstanding debt.
So it’s really important you DON’T buy a vehicle with an outstanding lien! 

By OMVIC Communications on Friday, June 30, 2017

Dealers in Ontario are required to include the following statement on the contract of any vehicle sold “as is”:

“The motor vehicle sold under this contract is being sold “as-is” and is not represented as being in roadworthy condition, mechanically sound or maintained at any guaranteed level of quality. The vehicle may not be fit for use as a means of transportation and may require substantial repairs at the purchaser’s expense. It may not be possible to register the vehicle to be driven in its current condition.”



By OMVIC Communications on Friday, June 23, 2017

An Ottawa-area man was convicted on 36 counts of illegally selling motor vehicles, many with missing airbags. Ahmad Moussa, sole director of Quality Motors, 1417 Cyrville Road in Ottawa, was charged by OMVIC, Ontario’s vehicle sales regulator, with curbsiding — acting as a dealer without registration. 





By OMVIC Communications on Friday, June 9, 2017

In Ontario, dealers or salespeople must be registered with OMVIC. In addition to passing the Automotive Certification Course, applicants must submit to additional background checks including a criminal background check. 



By OMVIC Communications on Wednesday, May 31, 2017

If you’re thinking about buying a car, or if you’re just an unabashed car enthusiast, come out to the Auto Show at Georgian College’s Barrie campus this weekend! Visit OMVIC's booth



By OMVIC Communications on Friday, May 26, 2017

infographicBuying a car can be an emotionally charged experience with long-term financial implications. Smart consumers know a purchase of this importance requires research, knowledge and careful deliberation. OMVIC’s “Road to Buying a Car in Ontario” infographic helps consumers ask the right questions during the car-buying process. 



By OMVIC Communications on Friday, May 12, 2017

The vast majority of consumer/dealer transactions go well. In those rare instances when problems arise, OMVIC’s Complaints and Inquiries Team provides information and services to help address the situation. These services are provided free of charge to all Ontarians.



By OMVIC Communications on Friday, May 5, 2017

RV Thinking about buying a camping trailer, motorhome, boat or ATV? It’s important to know your rights; and believe it or not, depending on what you buy (or whom you buy from) your rights, like your mileage hauling a 5th wheel camper, may vary.



By OMVIC Communications on Thursday, April 27, 2017

The Deputy Registrar of OMVIC has ordered the immediate suspension of Personal Touch Auto Limited, located at 747 Great Northern Road, Sault Ste. Marie, following serious consumer complaints and an inspection. As a result, the dealership cannot legally sell, lease, consign or buy vehicles.

Consumers are warned not to buy or lease vehicles from, or sell or consign vehicles to, Personal Touch Auto Limited or Gino Burzese while the dealer’s registration is suspended.


By OMVIC Communications on Friday, April 21, 2017

A dog relishing a car ride; tongue lapping the air; fur flying in the wind – a sight that exemplifies simple joy; and it’s the visuals supporting OMVIC’s TV message: Buying a car? The fun is back! Ontario made all-in price advertising the law for Ontario car dealers – no more hidden fees. All-in price advertising – it’s your right




By OMVIC Communications on Thursday, April 13, 2017

Whether buying from a private seller or an OMVIC-Registered Dealer, OMVIC provides many informative services to help consumers ask the right questions during the car-buying process to protect themselves and make an informed purchase. OMVIC’s FREE Car-Buying Seminar is a service available throughout the province to consumer or community groups, first-time car buyers, new Canadians and students. 




By OMVIC Communications on Tuesday, April 4, 2017
A Stittsville man has been convicted of curbsiding (acting as a motor vehicle dealer without registration) under the Motor Vehicle Dealers Act (MVDA). OMVIC conducted an extensive investigation into the illegal vehicle sales of Soidan (Danny) Ismail (also “Ismal”). The investigation led to 29 MVDA curbsiding charges and an additional 30 charges under the Consumer Protection Act (CPA) for making false, misleading and deceptive representations regarding the history and condition of vehicles sold. Ismail was convicted on 19 of the charges and fined $40,000.


By OMVIC Communications on Thursday, March 30, 2017

drive clean intro Effective April 1, 2017, light-duty vehicles, such as most passenger cars, vans and SUVs, no longer require a Drive Clean emissions test when sold or transferred.

Learn more about the latest Drive Clean program changes and what you can do before purchasing a vehicle to ensure it is free of emissions issues.