Did you know that protections granted to consumers under the Consumer Protection Act (CPA) cannot be nullified in a contract? Ontario’s CPA is THE LAW. Read on to learn about the protections available to consumers under the CPA if a dealer commits an unfair business practice.
The CPA applies to most Ontario businesses including car dealerships. Under the CPA there are two types of unfair business practices: false, misleading or deceptive representations; and unconscionable representations. Consumers who face an unfair business practice may be entitled to cancellation of their contract for up to one year from the date of contract signing.